佩卡薩肯內烏酒店(Perkasa Hotel Keningau)

I booked the hotel through line. They accept my booking. Checked in on 3 Jan 2023 very late at 8.00 pm. Plenty of parking slots. Access for wheelchair user very good. they built in wheelchair access from car park right to the rooms. it is something others hotel in the area forgot.

If you happens to be in Keningau in the month of Ramadan. Consider Visiting Perkasa Hotel Keningau for the Iftar or Buka Puasa. Food range from Traditional Malaysian Dish to Grilled Lamb and Satey and a wide range of Deserts. Malaysian Cakes, Gado-Gado, Ice Cream Deserts, to the Freshly Fried Kway Teow (Fried Noodle). Different kinds of Cold Drinks to Coffee & Tea. Before going pre-book your seats as it is sold out every day. If you ask me, I say having your Iftar or Buka Puasa here is one of the best place to Be.

BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is "MANA BOLEH SEMUA INI RM10" as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.