大急流城德魯裏套房酒店(Drury Inn & Suites Grand Rapids)

The hotel was one of the better ones ive stayed at in the last several years. It is good for families with kids. Others thought so too, as we apparently stayed on a weekend when baseball tournaments for all ages must have been happening in Grand Rapids. So it was very busy. The "snack time" from 5:30-7 was a nice feature and despite being very busy, did not run out of food. The breakfast was good too. There was some room noise but nothing to keep one awake. I had messaged the hotel about a crib for the baby but didn't get a response, so we brought our pack & play. I did not ask the staff for a crib in person. Staff was friendly and polite. We were disappointed that the pool was closed the night of our stay, but with all the kids staying there, we may not have gone anyway if it had been open, as it was really busy the next morning when it reopened. Also, it is right off the interstate. Our room was on the side away from it, so we didn't hear much road noise.

Great staff walking from the elevator to our room end of a hall the carpets were filthy, and in our room the footstool had 2 big stains. Other than the cleanliness it is a very nice place.

Room was quiet and comfortable. Staff is very friendly and helpful. Hotel is very close to shopping and restaurants. We have stayed before and will again.

I loved everything about this stay! Super friendly staff and great rooms. Loved the free dinner snacks and breakfast.

I had never stayed at a Drury property before booking this stay. I had asked for an early check in and the hotel did an amazing job trying to accommodate. The hotel is dated in some respects however makes up ten fold with their customer experience. I have never stayed at a hotel that the staff regardless of position is so focused on ensuring we were enjoying our stay and were satisfied with our experience. The customer service was above and beyond any stay we’ve had and we travel a fair amount.

Their computers were down when we were checking in so the wait was a bit longer than expected but the staff did the best they could to get us into our rooms swiftly.

This hotel was a nice surprise. The staff team are terrific and the rooms are spacious and practical for work travelers. I’ll stay here again.

Chain was quick and professional but lacked friendliness or warm smile. Alll other staff has been very warm and friendly.