普拉亞拉戈水療度假酒店，傲途格精選

Excelente atención 👌🏻un lugar bellisimo y relajante,con vistas y atardeceres maravillosos

WE LOVED EVERYTHING. WE STAYED AT THE BEACH HOUSE IT WAS AMAZING. WE WERE A GROUP OF 12 AND WE ALL HAD GOOD THINGS TO SAY. THE BEACH THE PRIVATE POOL, THE BREAKFAST WAS INCLUDED AND IT WAS REALLY GOOD...OUR HOST VALENTINA WAS SUPER NICE. THE MANAGER, YOLY WELCOMED US AND TOOK US TO THE HOUSE, VERY ATTENTIVE ANSWERED ALL OUR QUESTIONS AND GAVE US HER CELL NUMBER IN CASE WE NEEDED ANYTHING TO REACH HER DIRECTLY. MONICA AND HARLAN EXCELLENT TEAM. THIS WEEKEND WAS PERFECT IT REALLY WENT OVER OUR EXPECTATIONS....

Our stay unfortunately started on the wrong foot due to a very poor check-in experience. The staff member we interacted with showed no empathy and had a cold, unwelcoming attitude. We were in town for a wedding and politely asked if it was possible to have our room ready a little earlier than the standard check-in time. Rather than showing any willingness to help or even acknowledging the reason for our request, her response was dismissive and indifferent. It felt like she had no interest in assisting or going even slightly beyond the bare minimum to make guests feel cared for. That said, the rest of our stay was good. The room was clean and comfortable, and the facilities met our expectations. It’s just unfortunate that such a negative first impression cast a shadow over what could have been a completely positive experience.

We absolutely loved this hotel! I had been working closely with the staff a month before our stay as they helped me plan my proposal, they arranged everything! Beach location, candles, flowers, photographer etc it was the perfect proposal and I can’t thank them enough (Yoly and Ashley). We took our 4 year old with us and it’s such a family friendly hotel with so much to do. The food and drinks were incredible, the room was one of the best rooms we’ve stayed in. Everyone we met at the pool had been to resort before or more than once. We’ll definitely be back, could even be our wedding venue. Thanks Yoly and Ashley for making it a magical weekend :)

Shower was gross. We called after the first night and they said they would send someone to look. When we got back nothing was cleaned. When we called again they sent someone to look and admitted it was well below their standard. They offered us a free breakfast but we refused it preferring to leave a poor review over accepting the credit for their lousy $100 breakfast.

My wife and I sent my daughter and her husband there for their honeymoon. They could not say enough good things about the property, the room, and staff. They made it sound so good, my wife wants to go on our next vacation. Thank you for making their honeymoon great!