Check in was slow, no manager on duty. Staff were friendly and hardworking but they seemed understaffed. Elevators were slow. Grab-and-go breakfast was not good, we only had the yogurt and juice. Room was clean but smaller than typical Hyatt Place rooms. Toilet had to be flushed multiple times to work. There was no air circulation in the room that we had to open the window at night. Someone in our floor was smoking but staff took care of it quickly. They charged a $35 resort fee that included parking, but there were very limited space available. Shuttle from the hotel could be useful but the hotel did not provide enough information. Plus the shuttle drop off was across the street so you would need to cross US 6 highway, which did not feel too safe especially in icy road condition where cars might have trouble stopping. Very limited food options around the hotel. This hotel was overpriced, and the resort fee made no sense because this was not a resort and did not have resort amenities. We would not stay here in the future and would not recommend it.
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