凱藝酒店(Quality Inn Kingsport)

Staff at check in were not super friendly. Room was partially updated. Water pressure could be better but it all worked out for the most part. Easy in and out off the highway. Bed was very firm.

We stayed for a Volleyball Tournament that was held at the Convention Center. Check-in went smooth, the front desk clerk nice and polite, however when we got to our room the comforter had crumbs on them and looked stained. I called down and the front desk clerk moved our room and it was a tad better. She stated that they get a lot of construction workers and it’s hard to keep the linens clean from stains. I completely understand that. It is in need of an update.

The hotel was what you would expect- around a 5/6 on an overall a scale. Definitely comfortable and convenient. I would book again for business purposes. Maybe not for family vacation:)

The “pillow top” bed must have meant there was a pillow on the bed. The beds should have just been a wood box they were so hard. nats were everywhere in the room. Why were they not taken care of when cleaned? Water never got hot, just warm. Not impressed and will never use quality inn again. Nothing “quality” about it.

The property was maintained and clean. The room was comfortable, coffee maker fridge. Shampoo, soap and complimentary breakfast. Tooth brush, and toothpaste available upon request.

Upgrading is needed badly. There was hair in the bathroom floor. To be a pet friendly hotel dogs are gonna bark when they hear something right? We were told they could hear ours from the first floor from the third floor which is basically impossible. We will never stay here again.

Easy to check in-the staff took good care as we checked in with our pet. The lobby, elevator, and hall were in poor condition, lots of blemishes, stains. In our room there were some stains in the carpet, hair on the sink, on the counter, and Simenon the bed.

Our stay was very pleasant. Everything was clean and comfortable and the staff was friendly and helpful. We would be happy to stay here again.

Everything good. They upgraded my room to 2 beds with no problems