金斯頓西智選假日酒店(Holiday Inn Express Kingston West)

Hotel is clean, bright and the variety and quality of breakfast was great!

We were disappointed that in our king size room there was no bath tub and no jacuzzi with the pool! The breakfast was extremely disappointing as it had one hot egg option, only sausage and no potatoes! The worst part and most unacceptable was the lady who overseen the breakfast area pushing down all the garbage in the cans then with the same gloves on went back to the food station to stir and also took the pancake bag out several times to fix the spout!

From the warm welcome from the staff to the cleanliness, amenities & great breakfast included; I would highly recommend this hotel. Surrounded by well maintained grounds & a beautiful nature trail. Note: the area around it is still new & being developed but restaurants, Costco and other stores are only 2km away.

Room was great, clean and comfortable, but breakfast was very disappointing. Small breakfast room for the size of the hotel, huge line to wait for food, everything was empty so we had to wait in line for over 15 min for them to refill, and they only refilled enough to serve not even 1/2 the line. My husband and I split 1 plate, ( 1 egg, 2 pieces of bacon) because they didn’t have enough to feed everyone, we felt bad for those at the back of the line. Then several of us had to take our breakfast to the lobby or to our room because the tables were all full. Very frustrating end to our stay. We expected much better for a Holiday Inn.

My husband and I love to cycle so we loved that the Hotel was located so close to the K &P Trail. We also loved the hospitality from all the staff. Everyone was so friendly and accommodating. A special shout out goes to Wendy in the Breakfast area who told us about the trail close to the Hotel and made sure the breakfast area was clean and plentiful. Thanks Team Holiday Express Kingston West for making our stay a memorable one.

The hotel itself was well run and clean. The parking lot is not secure. An individual was canvasing the parking lot pulling on car doors and trunk latches in the late evening. When I confronted him, he walked into the bushes and unveiled a shopping cart he had waiting for the goods. He walked it down the street and hid it for later. I informed the front desk and was told they could not provide security for the parking lot, or a secure parking spot in general, but they would check the lot once on the hour. I re-parked my vehicle so I could see it from my room and stayed up most of the night to monitor it. The hotel itself is very isolated and the surrounding area is dark.