設有健身室的熱門Kizimkazi Dimbani酒店

體驗真的很差，入住的時候反覆交涉了一小時，確定了好幾遍要前台幫我們預訂看海豚她回答已經定好了要早上六點出發，我們早上五點起床六點到大堂結果她忘記幫我們預訂了，讓我們白起那麼早而且沒看到海豚，反而“道歉”的時候矢口否認自己做錯了，對待亞洲客人道歉態度極差。經理也站服務員，反而不相信客人，客人有必要早起來撒這個謊嗎？對待白人唯唯諾諾，對待亞洲人非常傲慢，中國人慎重考慮吧，態度明顯存在種族歧視。We flew for more than 20 hours from China to see dolphins in Zanzibar. When we checked in （Room 120 & 123） on the first day（Oct,4）, we repeatedly confirmed with the hotel front desk that we needed to book a dolphin watching activity for us on the morning of October 6. At that time, she replied We were ”already booked” and told that ”we need to leave early at six to see the dolphins”. So, we got up at around five o'clock in the morning on October 6th, and when we arrived at the hotel lobby at six o'clock, we found that there was no driver waiting for us. After asking, I found out that the staff member who checked us in that day did not help us book dolphin watching activities, and there was no way he could help us arrange to go out to sea to see dolphins that day. After that, she came to the restaurant to ”apologise” to us, but she still lied and insisted that we didn't tell her that we needed to book the dolphin watching activity. If that was the case, then why did we get up at five o'clock and meet in the hotel lobby. We felt that this ”apology” was not sincere. It was clearly the hotel staff's fault but she lied and blamed the fault on the guests. It’s not that we can’t forgive she’s mistakes, but we feel that we as guests are not respected by this way of apology. If a group of white people encountered such a problem, would the hotel staff still apologize in this way? Subsequently, we contacted the female employee's supervisor. He only agreed with his employee and did not give us a solution to the problem or a substantive apology. The hotel's staff management style and attitude towards customers who came from afar made us very disappointed. We felt the discrimination against Asians, which made us very uncomfortable, and we will not choose the residence hotel brand again when traveling to other countries and islands in the future.

We had a week long stay at this hotel following a week safari In Kenya, we arrived at the hotel late evening and the first 10 minutes unfortunately set the tone for the trip. We were greeted by a lady in reception, who checked us in and ran through the format of the hotel. We were all inclusive and the main points she proceeded to tell us about was all the extra charges that we could incur outside our all inclusive package. The hotel has a lobster bar, which we were led to believe was included in our all inclusive package. We were informed that this was closed, when asked why, she provided no reason. This was a big selling point for us in booking this hotel as we both love sea food. We were then told that if prawns and lobster were on the a la cart lunch menu we would have to pay extra for this. Due to our late arrival the buffet had closed, she then told us that sandwiches would be sent to our room, a gesture which she did not follow through on. I did ask her about this the next day and she replied saying that she thought we would have been asleep. We stayed in the jungle garden room, which was basic but definitely not 5*, the bed was very hard and the room liked tired. We woke up the next day and had to ask for a tour around the hotel, a little thing, but perhaps something you would expect to be offered being a 5* hotel. We spent most of our time on the beach, which was very nice and idyllic. However, many of the sun beds are broken, with the cushions and beach towels stained. Throughout the day I did expect someone to come and offer drinks or at least collect empty glasses, but this never happened. We spent one afternoon by the pool, simply because the beach setting was much nicer and the sea was so clear and warm. Our main disappointment was the food- there was plenty on offer at the breakfast and at the evening buffet, however the major concern I had was food being left on the side in 30 degree heat, for a couple of hours. The restaurant was open and there was no way of chilling the cold food, so the fruit and salad never looked very appetising. One morning, as authentic as it might be, I did spot a monkey on the buffet worktop, which isn’t the most hygienic of sights. Most days we had a freshly made pancake/omelet for breakfast, then a slice of freshly made pizza in the evening, we didn’t fancy anything else. Lunch was freshly made, but very basic and pretty bland- I wouldn’t say a pizza, burger and chips and a pasta dish is particularly a la cart. The food in general was not of a 5* standard and for us was a major disappointment. If you are a foody, looking for luxury, exemplary service and a hotel with a fun and welcoming atmosphere this is not the place for you. We would not recommend.

日出前的寬扎酒店是新的和現代的。酒店地理位置優越,享有壯觀的海洋景色。它完美的休息場所,氛圍很好。酒店很乾淨。食物美味多樣。最重要的是工作人員在這家酒店,他們非常好,禮貌和義務,總是微笑。你感覺賓至如歸!!!!酒店管理層值得高裂痕。Bravo !Bravo !!!!👏。這家酒店的Hakuna Matata讓sens 👌👌😍😍。感謝您在這家酒店度過的美妙時光。