諾克斯維爾西/比爾登萬怡酒店(Courtyard Knoxville West/Bearden)

The hotel is quite lovely with modern decor. The room was very nice, with a wonderfully comfortable bed and soft linens. Staff was very attentive when we asked housekeeping for extra pillows, and again at registration & checkout. - All that being said, there were two completely awful issues. 1) The foldout chair/bed in our room had a significant bad odor…like a teenager's stinky sports socks! I carry room spray/disinfectant, but even that couldn’t cover it. 2) Marriott’s routinely offer a continental breakfast free of charge. We experienced ticker shock at the cost of $28.00 for 2 coffee’s, a bagel with cheese, a cup of yogurt and a tiny sweet roll. That’s RIDICULOUS! SERIOUSLY OUTRAGEOUS! We stayed an extra night, but refused to eat anything else at your EXTREMELY OVER PRICED Food Counter!! It’s call Gouging Your Captive Customers!!

I liked that there was a bar and cafe available inside the hotel. Plus, it was quiet, and the staff was very nice.

It was very clean and staff was very friendly!! I didn’t like that the sitting couch in my room was “worn” and a little dirty. Other than that, it was great!

First of all, the property is well located close to Downtown Knoxville and all of the retail surrounding West Knoxville. We came for a Vols game and found it extremely convenient to the campus. Second, the property is extremely clean and appointed with a Starbucks cafe and many amenities. The staff is impeccable and will go above and beyond. They even assisted with a dead battery with our vehicle on our departure date. We will be back to this property for sure.

Bed was very comfy and room was quiet and cozy. Staff was SO friendly and breakfast was really very good! Overall just a wonderful experience!

The stay was wonderful. Only complaint we have is the comfort of the beds and pillows. Seemed worn out.

Friendly service. Michael at the bistro was Very friendly and provided great service. The restaurant was closing at 10 and he continued to provide friendly service until they closed despite how busy it was. Hotel was very clean and comfortable.

Several things were wrong. The shower had other people’s hairs in it. We had a family emergency and had to leave after only being there for two hours. Asked for a partial refund not a full one and they declined stating we stayed long enough to accommodate for a 221 dollar room.

Excellent customer service. Cool bar staff. The parking is weird but thats the only complaint.