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Probably the nicest of the Embassy suite locations I have visited! Right in the heart of Downtown Knoxville's Theatre District. You are walking distance to entertainment, shopping, restaurants - one block down from Market Square where live concerts are held and a less than 10 minute drive to University of Tennessee campus. And that's just the location! The amenities are remarkable and the hotel itself seems brand new with very upscale modern feel to it. Their cocktail reception is on the second floor with an outdoor setting option as well as an amazing rooftop bar (separate from the hotel-so guests cannot charge to room) that spilled into the hotel's swanky rooftop pool and lounge area. I enjoyed a full moon and a couple of glasses up there. There was an expanded market with an array of toiletries, snacks, microwavable foods, a wide variety non-alcoholic and alcoholic beverages as well as an entire gift/souvenir section for UTK fans! There is also a local market across the street for anything more that you might think of. The room was a generous space with the usual closed door bedroom. The decor was minimalist sleek, the bed was extremely comfortable and everything was clean. I really appreciated the motion sensor night light in the bathroom. Breakfast was well staffed and always replenishing the food and coffee, extensive with the usual omelet station and a very nice dining area overlooking the grand main lobby. I will say the fitness center, although a nice facility with brand new equipment and provided just a little more than your usual few treadmills and a rack of free weights, it is strangely located right at the entrance of the hotel with glass windows all around for anyone to see walking by the hotel or into the hotel. So I did not use it. Also, I understand why there is only valet for this hotel as parking is a challenge downtown. It would be nice to inform guests that they have the option to park in the public garage where the 3rd level walk way leads directly to the hotel. We were only informed of this once we had already checked in and our car was with valet. All in all, we would definitely recommend to anyone visiting Knoxville - it really felt like a Conrad hotel but at Embassy Suite prices!

I love to travel to Knoxville, TN and stay at the Embassy Suites Knoxville West. The awesome employees make it a wonderful hotel to choose. Guest Service employees at check in : Emma, Urmi, and Jana always have a smiling face, welcome me back at each check in, and help me with business / office needs, to events going on in the area. The evening reception girls make it a point to help with any dinner entrees and recommend their fabulous deserts. Jennifer, is fantastic at greeting and talking with guests, as well as serving healthy options at the evening reception, if you’re lucky you will enjoy the pimento cheese or BLT dip! Kayla is super sweet and goes out of her way to help guests with dinner at Flying Spoons, or she is “on the go” with room service! DJ is such a hard worker and easy to talk with while you are enjoying your evening in the restaurant. It’s so nice to have consistently, and that’s what happens when Bob is working. I have never seen a concern that he couldn’t handle, always making sure my next reservation is made, and making Guest Services at check out a very seamless process. I enjoy the Jr Suite accommodations with everything needed in the bathroom, a large working desk, and sofa in the room. Breakfast is amazing - love the variety of options !