諾克斯維爾Publix Super Market at University Commons附近酒店

The internet in this hotel was by far the worst I've ever experienced. I had to resort to using my phone as a hotspot to be able to work on schoolwork that was required during my stay. If the internet worked and that was a big if, it would take 10+ minutes to load a single page of text. Absolutely dreadful experience that drags down everything else regarding the stay. The rooms are dated decor wise, I noticed a few spots where the wallpaper is coming off the walls, the sheets had a stain on them, the shower felt like it was collapsing, the A/C in the rooms is atrocious. The saloon bar was neat, the front desk was nothing but helpful. Overall, a few decent points for it with the largest being it's location in relation to campus but non-functional internet made it as though I was 2000 miles away.

房間很乾凈，是一家不錯的酒店，靠近我們想要的地方。當我們登記入住時，由於髖關節有問題，我要求床鋪柔軟一些。我確信床很舒服。這是我睡過的最糟糕的床之一。如果您喜歡堅固的床墊，您一定會喜歡的。如果您的床墊較豪華，那就去別的地方。我可以在地板上睡得更舒服。甚至我的丈夫，喜歡較硬的床墊，也說那不舒服，他能感覺到床中的彈簧。第二天早上我告訴前台時，管家經理也在前台，她繼續告訴我，她和另一位在那工作的女士對他們昨晚睡過的人沒有任何問題，他們從來沒有抱怨過他們的床墊。哇，不錯的客戶服務。我相信我不是唯一一個抱怨逗留的人。所以，我解釋說我是讓他們知道的，這樣如果另一個顧客進來想要一張軟床，他們就沒有了。對我來說，枕頭很棒。再說一次，非常乾淨，但是由於工作人員粗魯和床不舒服，我不會再入住了。我覺得他們不關心客戶。

這家酒店擁有一流城市酒店的所有要素:地理位置,毗鄰會議中心,以及市中心的餐廳等;外觀非常好,從大堂到房間本身;工作人員展示了旅行時尋找的服務方式。所有這些和其他方式,聽起來我們正準備進行一次高質量的住宿:但不要那麼快...好:大堂簡直美極了,有乾淨的現代線條,但仍然給人一種熱情的感覺。前台的幫助簡直令人驚歎:阿比和阿比非常友好,知識淵博,及時:我與他們交談愉快,學到了寶貴的信息。當然還有艾德,一位年長的“賓客關係”型紳士,他以一杯免費的香檳酒歡迎每個人,而且不知怎的記得他所說的每個人的名字;非凡。客房現代化,誘人,甚至浴室也對他們有很好的高檔感覺。到目前爲止,我印象深刻,特別是在這個價格範圍...但壞處:不是交易破壞者,但當我們選擇爲有景觀的房間支付更多費用時,我們並沒有從3樓的房間得到一個。我們的朋友預訂了一間普通房間,最後在5樓看到了風景;而且花費更少。感覺像支付升級費用是浪費錢。還有:晚上,緊急車輛在亨利街爆炸。我當然知道,在城裏,你一般會這樣想的;但是酒店的牆壁當然顯示着它的薄薄,這些警報聲很大,我們甚至沒有在一間面向亨利的房間。這不是酒店的錯,但仍然值得一提。然後是代客停車(沒有自停車)的28美元費用。只是在我看來有點多。服務員工作不錯,所以我寧願給他們多付點小費,因爲酒店收費這麼高。醜八怪:我討厭找到任何可以成爲破壞交易的人的東西,但是......我們吃完飯回來,無法讓電視收看:我不知道爲什麼說“沒有信號或連接”......沒什麼大不了的,我們參加的所有青年籃球比賽都疲憊不堪,但至少看幾分鐘的節目會感覺很好。但我無法忽視的一個重大的失望是空調系統故障。我們醒來時滿身大汗,打電話給前台。這位先生來了,看了看,說早上7點他可以工程部檢查一下。嗯,不知道他怎麼想,因爲天氣太熱,不能隨便打個睡。奇怪的是,很失望,第二天沒有人繼續跟進。當然這種酒店的設計沒有窗戶可以通風,所以沒有放鬆期,我覺得我們倆誰都不休息,所以幾乎毀了整個住宿。事情發生了,但也許有人提議把我們搬到另一個房間,這在半夜不是件容易的事,

我們最喜歡的住宿,除了房間的整體清潔度和客戶服務,是100%的免費班車服務,這是完美的,如果你想要求客人蔘加代客服務。老實說,我們回來這次訪問主要是因爲西蒙和他的善良,隨和的天性,我們會再次回來。西蒙做得很好,讓我們感到被人看見,關心和欣賞。

It was great! Kyle, Josiah, and Sam were my valets and they were incredible! Very great experience, room was comfortable and restaurant was great. Will definitely stay here again - bed was great, gym was great, pool was great, valet was great.

Probably the nicest of the Embassy suite locations I have visited! Right in the heart of Downtown Knoxville's Theatre District. You are walking distance to entertainment, shopping, restaurants - one block down from Market Square where live concerts are held and a less than 10 minute drive to University of Tennessee campus. And that's just the location! The amenities are remarkable and the hotel itself seems brand new with very upscale modern feel to it. Their cocktail reception is on the second floor with an outdoor setting option as well as an amazing rooftop bar (separate from the hotel-so guests cannot charge to room) that spilled into the hotel's swanky rooftop pool and lounge area. I enjoyed a full moon and a couple of glasses up there. There was an expanded market with an array of toiletries, snacks, microwavable foods, a wide variety non-alcoholic and alcoholic beverages as well as an entire gift/souvenir section for UTK fans! There is also a local market across the street for anything more that you might think of. The room was a generous space with the usual closed door bedroom. The decor was minimalist sleek, the bed was extremely comfortable and everything was clean. I really appreciated the motion sensor night light in the bathroom. Breakfast was well staffed and always replenishing the food and coffee, extensive with the usual omelet station and a very nice dining area overlooking the grand main lobby. I will say the fitness center, although a nice facility with brand new equipment and provided just a little more than your usual few treadmills and a rack of free weights, it is strangely located right at the entrance of the hotel with glass windows all around for anyone to see walking by the hotel or into the hotel. So I did not use it. Also, I understand why there is only valet for this hotel as parking is a challenge downtown. It would be nice to inform guests that they have the option to park in the public garage where the 3rd level walk way leads directly to the hotel. We were only informed of this once we had already checked in and our car was with valet. All in all, we would definitely recommend to anyone visiting Knoxville - it really felt like a Conrad hotel but at Embassy Suite prices!

We had a relatively nice 2 night stay. I wish I had done more research and realized that the Courtyard and the Residence Inn were on the exact same property. That was the difference of having free breakfast or not having free breakfast. Had I realized this I would have reserved the Residence. That said, the room was nice and clean. Check in and check out was smooth. We asked for more towels and we got them very quickly. There was onsite parking, but I would have liked to have seen valet or bell service at what is advertised as an upscale hotel. We would stay on the property again, but would prefer the breakfast option at Residence.

這是我們多年來最好的酒店住宿。娜塔莉爲我們辦理了入住,她很友好,樂於助人,很有趣。她確保給我們一個安靜的房間,並確保我們很清楚如何到達晚上的目的地。我們的房間很舒適,設備齊全。wifi花了一點費勁才連接,但一旦連接,它保持連接,工作得很好。我們睡得很香很舒服,醒來精神煥發。退房很順利。如果可能的話,我們會回來的。