蘇梅島溫泉酒店

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

太棒啦，服務很好喲，入住前管家給你介紹酒店設施，房間使用，迷你吧各種免費飲料，小吃，酒.還有小孩們期待的每天一個“驚喜”電話，其實就是送一些小甜品過來，但感覺的誠意滿滿.有自己的App在上面可以用中文和酒店溝通自己的需求，反饋都很快，早餐還闊以，泳池很棒，對華人也很好，沒啥區別對待的，當然咱們自己個兒得自信哈，總的來的説酒店值得推薦，特別有娃的，我覺得和後面住的假日酒店天壤之別，後面雖説也是親子酒店但各方面還是差一截.

我們非常開心,享受了很多。房間,設施是完美的。工作人員非常友好,溫柔地與我們。愛eng我喜歡他展示椰子的方式,他也很好賣。Kamlai,Marfia,Nine,Noi,Loy,Yada他們非常好照顧我們,感謝食物是美妙的。Sao乾淨非常好的房間,願她做按摩最好的,很多工作人員我不記得他們的名字,他們是團隊合作照顧像家人一樣,我們非常感謝,印象深刻,第一次在科沙梅爲我們熱情歡迎,我們會回來的,謝謝大家,繼續保持。如果誰在kohsamui尋找酒店,推薦蘇梅島探險。Maliwan Senanorit Per-erik Andersson

優點： 1. 服務：管家非常管用和貼心，上來加了微信，隨時聯絡隨時都能得到迴應。其他服務人員也很關心客人，很personal。 2. 至尊泳池套房，我們住的411房視野非常開闊，看海非常美，離餐廳和大堂都很近。房間內部寬闊而舒適。在房子裏晃了兩天挺舒服。 3. 早飯：豐盛而且以單點為主，吃出正餐感覺。 4. 位置：離機場僅20分鐘，不折騰。離一箇中型購物中心10分鐘車程，周圍街區也挺熱鬧。 5. 酒店不大，沙灘有些紮腳，沒有很多設施。但海水在這裏非常清澈乾淨，湛藍色非常好看。熱帶雨林般的園區環境，低調放鬆。 缺點： 1. 的確比較小，沒有很多地方可去。但出了酒店門街上和附近海灘可玩的似乎很多。 2. 設施不是很新很時髦，但也還經典東南亞度假酒店氣息，例如柚木地板等。喜歡時髦的人不一定很有滿足感。

10月22日,我們在這個新建的酒店住了5晚,通常是 OFF 季節(而不是免費升級,他們要求我們300個泰國浴來升級)。酒店非常漂亮,但位置不好,即使是7/11店也需要步行15分鐘上下山。酒店外沒有餐廳吃飯。沒有前往主要購物區(蘇邁中心)的免費班車。房間很乾淨(雖然他們在你的房間裏送你冷牛奶,但沒有咖啡奶油機)。需要改進的地方很少。家政很一般。所有的員工都很有禮貌,樂於助人。我們吃了免費的自助早餐,這是波濤一般的早餐。我們的住宿時間很長,在我們逗留期間,我們從未喝過熱茶或咖啡。他們總是至少需要15分鐘爲您服務咖啡。早餐場景相當混亂。泳池非常非常漂亮乾淨,他們有非常小的私人海灘。但是每個房間的景色特別是大堂都是爲了死。總體來說我還是會給8/10

12月27日帶弟弟去魚屋慶祝60歲生日,10人的聚會,由於弟弟身體不好,我們提前預訂了6.30pm,服務很匆忙服務員一開始就告訴我們餐廳會很滿很忙,後來他們建議我們趕緊點菜。這有助於扼殺歡迎。餐廳從來沒有很忙,所以不知道爲什麼他們一開始就告訴我們這個。這讓我們感到相當不受歡迎。新手很好。然而,一些主要課程令人失望。我們四個人點了“海鮮飯”,兩個魚墨海鮮飯,兩個鵝肝海鮮飯,海鮮飯是西班牙海菜,通常在1.5英寸深左右,在蝦、魚等海鮮中堆積。這似乎是一個不錯的選擇,因爲我們在一家魚餐廳。海鮮飯被列入菜單“提供兩個”。我不知道爲什麼。它們很小。單身成年人很容易吃一個,仍然覺得餓。煩人。這與我們在西班牙吃過的海鮮飯沒什麼區別。鍋底有一層薄薄的幹米飯,烏賊墨海鮮飯簡直不能形容,上面有四隻貝,米飯不含任何海鮮。至於“鵝肝海鮮飯”,我們預計這既是海鮮,也有鵝肝。然而,“鵝肝”根本沒有海鮮。再一次,它只是鍋底的一層薄米飯,上面有一塊鵝肝。不知道怎麼可以有“海鮮飯”沒有海食,自相矛盾,工作人員應該警告我們所謂的“海鮮飯”沒有海食,我們覺得這是對本來是特殊場合的失望努力,我特意推薦這個地方,因爲我們在一年裏呆在那裏度過了一段美好的時光。我們給通用汽車發了電子郵件,但他/她甚至沒有給我們回覆。

My wife and I recently stayed at Fairhouse Villas and Spa for our Honeymoon. We stayed 8 nights, 3 nights in an ocean view suite, then the remaining 5 in a beach front Villa. 

Things we loved!
- THE GROUNDS AND ROOMS: Fairhouse is IMMACULATE. It is a literal tropical paradise, it is clear that the staff take great pride in their workplace and work diligently to make it a beautiful place to stay and work. The villa itself we stayed in was stunning, great facilities, the bathrooms are beautiful, the pool and cabana are magical, the bed was VERY comfortable and pillows were of high quality 
- BREAKFAST: Fairhouse provide a comprehensive daily breakfast buffet, Complete with a chef that will make your eggs the way you like. It was a relief knowing we could attend breakfast every morning and eat well in a tranquil outdoor restaurant (this also saved us from spending unnecessarily travelling elsewhere to eat out)
- THE POOL (and poolside service): Though we had a private pool for most of our honeymoon (which was also awesome). We loved the atmosphere of the main pool area. The beds were comfortable, with ample shade. There were options to face both the ocean or the pool and to sit poolside or on sand. There was a swim up bar, pool toys and ocean toys such as kayaks and paddle boards that were of free use to hotel guests. 
- TRANSFER SERVICE: my wife and I chose not to hire motorcycles or cars, though these were readily available for hire through the hotel. They also offered a comprehensive transfer service to all the popular destinations around the island. It was easy to organise and very affordable. 
- SPIRIT AND ACTIONS OF STAFF: it was so pleasant to be greeted by broad smiling face everywhere we went, offering a cheerful “Sawadee krap/ka”. Restaurant staff were friendly and attentive, particularly the egg chef, who makes a mean omelette and had such a kind face, the bar staff who are EXPERT cocktail makers (I recommend the Singapore Sling and Mai Thai), the concierge who on our last night drove us up to the W hotel for our final meal (betrayal, I know!) 

Things we didn’t love: 
- our honeymoon got off to a rocky start, when we were left at the airport by the hotel. We had booked and paid for an airport pick up and we had to call the hotel - who made us prove we had booked it before coming to pick us up. (We were offered a free transfer to Bophut Fisherman’s Village to make up for this mistake). 
- inconsistency of the restaurant. Apart from breakfast (and the cocktails) we had mixed experiences with the restaurant. We had some quite good food (club sandwich and and EXCELLENT chicken satay) we also had some quite average meals. The wait times for room service, cocktails and food was often quite long - we understand that there is one restaurant/bar serving a whole resort, but we were often waiting 20/25 minutes for cocktails made in a bar a 20 second walk from the pool. We chose to only eat at the restaurant once for dinner - consequently. 
- THE

蘇梅島入住的第一個酒店，也算是蘇梅島排名前十的。稍微有點偏，附近沒有商圈，開車出去還可以。酒店小而美，很有度假的氛圍感，吊帶一穿，墨鏡一帶，愛誰誰的感覺就來了。 酒店有兩個泳池，moon 餐廳下和沙灘旁邊。我們住的離沙灘近，去了幾次沙灘那個泳池，也泡了半天沙灘，特別安靜。 房間服務也很好，可以幫忙預訂外面的餐廳，這點挺好的，入住期間我們打卡了 roof 和 chill，都是酒店幫忙預訂的，而且很近，推薦可以去。

A very pleasant stay! Especially Ammie, very nice staff, gave us extra attentive help and took care like a friend! We were satisfied with both the hygiene of the hotel room and the view, and the hotel's social accounts made the travel process more convenient.