亞得里亞酒店(Hotel Adriatic)

Понравилось · У нас был номер *комфорт* , небольшой, но всё продумано и удобно. Кровать, матрас -- нет замечаний. Новая сантехника. Уборка хорошая, проводилась каждый день. Расположение просто отличное -- почти на пляже. Блюда на ужин менялись каждый день, приготовлены вкусно, спасибо поварам. Завтрак с большим выбором мюсли, колбасных нарезок, яйца в разных видах и далматская ветчина, разные варианты кофе, круассаны ... Всегда много фруктов. Были приятные столики на открытой террасе с видом на море. Персонал отеля доброжелательный, приветливый. Отель очень понравился. Не понравилось · Бассейн маленький с холодной водой, пляжных полотенец нет. Нас это не очень расстроило, мы любим море.

We stayed a couple of days in Hotel Adriatic with a big group. The rooms were good, but somewhat impractical. For example music is played on the corridors, even in the evening and that music can be heard in the hotelroom. The wall outlets are placed on unhandy locations. One of them didn't work so I had to remove the power plug of my bedside lamp to charge my telephone. For both of the outlets I had to go trough my knees deeply to reach them. The swimming pool is nice, but it was an ice bath :) The breakfast was very good, some very tasteful local pastries and enough choice. The location of the hotel is a plus because it's next to the sea and it's just a small stroll to the city centre and it's marina. All in all a good experience. If they improve some things, things only get better!

I debated writing this review, as it puts a dampener on our holiday, but in truth that’s exactly what our first impression did...it put a massive downer on our holiday. Good point The hotel is part of a chain of 3, all next to eachother in Biograd. I booked via email, first enquiring about 1 of their other hotels, but as it was more expensive than our Greece hotel (covid last min change) I enquired to the other options and ended up booking the Adriatic (remember this point for later). We booked our transfers through the hotel, great service. Arrived, checked in and went to our room. We had booked a ‘superior’ room. Well what we were greeted with was far from any superior I have ever known. A socket hanging off the wall, broken curtain, dirty tables (dust build up that hadn’t been cleaned for weeks never mind days), suncream stained sheets, blood stained and holey pillows. Long story short my partner asked for the manager, to be first addressed with ‘we know you wanted to stay in the other hotel’ as if we were pulling a fast one to get moved!! How insulting. Reluctantly she visited our room, to then give the explanation that ‘sh*t happens’ well it shouldn’t really when you are paying for a service. ‘It was the only room available, she couldn’t build us a new one and if we still weren’t happy then she would issue a refund’. Basically get on it with it or your out on your ear. She made it known that they held all the cards. We got a complementary lunch whilst they rectified the room, not before having to point out the faeces on the toilet seat to the cleaner. No-one contacted us until a day later. We had since found a full bin under the table, 1 lamp not working nor the balcony light, by this point we were over it and just wanted to make the most of our holiday. Is this is a nice 3 star hotel if clean and in working order? Yes. Was the manager rude and presumptive about our intentions? Yes. Would we return? Absolutely not. Not sure if this is a one-off, but besides the faults we have never experienced such poor initial customer service. Covid is no excuse. To add; the resort is also awful, pitched up next to massive campsite with people sunbathing all over the concrete paths. Avoid at all costs!

Need better lighting in the room