海城堡酒店的評論

My stay was for only 01 night. It was an official stay. Before booking the hotel room, i saw that the hotel has laundry service and complimentary breakfast. When i asked for ironing my cloths, the receptionist said that it's not available and it can be done from outside. When i insisted and said that availability of laundry service was mentioned while i was browsing through for checking the hotels in behala area in kolkata. He said that it can be done but i will get the cloths only the next day in evening. Moreover, i needed to check-out the next day and they said that the complementary breakfast is served only after 8:00am. And it's a policy and they cannot arrange anything before that. I understand that the attitude and quality of services the hotel provides is quite unprofessional and needs training on hospitality. The linen and pillows were also not clean (it was used) and also the bed and pillow were not comfortable. I needed the basic facilities only.

Following are the good service meets my requirements : 1. Good housekeeping and cleaning maintain. 2. Wash room is maintained nee t and clean 3. Immediate response and service when ask opportunity for improvements (ofis) : 1. Breakfast quality. 2. Slippers need to provide for wash room. 3. On breakfast beside south indian food i e up-ma, idali should be included. 4. Beside of tandoori roti, tawa root i from wheat flour should be made available.

Behavior of all staff including manager sir were very good. They took care of us nicely. Room and toilet are very clean. Food also good. Thanks

Pleasant stay. Mass area. Good food. Local busy market. Don't expect too much cleanliness. Reasonable. Good staff.

Room was good and the food was good. Kids loved the free wifi. Perfect location for the hotel, staff were always extremely helpful. Room was very nice and kept clean.

Good stay at affordable prices, well cooperative, good welcome, total area looks like residential, hotel looks like home stay

Location is nice. Room service is nice. Room is clean and hygiene is well maintained. Food was also nice.

Room heaters should be provided, should not be charged 500 per day. Blowers, hair dryers not available