加爾各答St Georges Church附近酒店

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Nice, still have to improve alot of things I am trying to reception but call go to emergency department

凱悅酒店是一家出色的酒店，提供優質的服務。我唯一的抱怨是，沒有任何方法可以在房間門上貼上“請勿打擾”通知。在試圖趕上我的睡眠時，我被不停的敲門驚醒了。

這真的是一家不錯的酒店。良好的氛圍。 有些人會抱怨背面建築景觀和噪音。 但幸好我拿到了前邊的房間, 而且誰在城市旅館外面看? 但是對於健全的酒店,可能會把後側窗戶改爲隔音選項。 乾淨裝修的房間。 早餐還可以,如果不是很好的話我會說很好。 接待人員很熱心,我在12:30PM辦了提前入住。 附近購物區。 由於這裏很繁忙,所以準備好一整天的交通。

I felt like home. The warmth in the property is extremely incredible and show casing the heritage of Kolkata is WOW. I have already recommended my family and friends raajkutir for stay. The staff won my heart. I have stayed in so ***y 5star property but the reason of staying again with raajkutir was its staff like Shang, Sunita, Sapna, Parthib, Marisa, Anindita, Disha. Chef Bisw***p made me taste special Bengali thali and f&b staff at east india who explained me every dish. Also, I will say when good leader leads a team, that unity shows in the team- this fits for the front office ***ager Riki. He is extremely humorous and generous. He won the heart when we were leave and he helped with me with my luggage. He being FOM, he can simply tell other staff to do but he being so helpful he himself carried my luggage and dropped till car. This is the reason TAJ is different from other hotels. They are rooted to their work. Exe chef Suvashish Mukherjee took his time and spent with us and gave glimpse of so ***y Bengali food stories and sharing his experience with TAJ from 3 generation. When I praised him about how all staff is so humble, he said ma'am I learnt this from my leader Mr. Tata and shared his experience when he meet Mr. Ratan Tata and the lift is being used by some other guest. Mr. Tata didn't left bad or didn't got angry at staff for not holding the lift for him but he simply said I feel I was sitting from very long and we should climb the stairs its heathy and smiled. These beautiful stories we can only hear from staff of TAJ because they are feeling like home at there work and they make guest feel like home. I was not so well the care gave by the 2 ladies in spa by suggesting steam and massages. Simply incredible stay. Definitely I will come back. Thanks to everyone in Raajkutir for your love.

酒店的餐飲棒極了（如圖），早餐非常豐盛，中餐自助餐也是如此（合人民幣接近兩百一位）。服務非常體貼，退房前一晚，前台打電話到房間，了解航班信息，當曉得是下午五點航班時，馬上表示可以延長退房時間到兩點半。每次出門，都是禮賓部的工作人員代為用uber叫車，不厭其煩。客房清掃也很仔細。下次來，還會選擇住。 缺點就是出門兩邊的集市太喧嘩了，晚上沒法出門散步，但酒店隔音好，進入鐵門就是另外一個安靜的世界。還有，馬桶沖水，得需要力氣。除此外，完美。

很好的服務。很乾凈。工作人員非常有幫助和友好。客房用餐和餐廳用餐菜單選擇範圍更廣。希望再呆在那裡。

旁邊ITC SONAR 新做的地標性建築，屬於當地比較氣派的酒店，所有的設施都是新的，但是由於新的原因裝修的氣味會比較大，有中餐廳和中國廚師，可以點自己喜歡的菜，這是最有優勢的，消費水平不低，自助餐180一位。