This is my second time staying with the Taj group and there will be many times to come. The services provided by Taj Bangal staff were exceptional, from front desk check in, sonargaon restaurant services, travel desk, driver, to airport services, all extremely tentative and heartwarming. The restaurant staff curated a thali specifically for me that was so authentic Bengali and impressive. The travel desk helped to arrange a transportation at a very short notice. Especially the driver Tapas Dutta and airport manager Rup Sen, who went out of the way to ensure I could board the plane on time despite very heavy traffic. I was taken through a special fast access and was able to go through security immediately at the airport. The overall high standard of customer care demonstrated the value of the Taj Group. Thank you for delivering an exceptional experience. I look forward to more stays with Taj in Varanasi and Udaipur.
若想要遊覽加爾各答,加爾各答機場假日酒店將會是一個不錯的的住宿之選。從酒店很方便到達加爾各答機場,僅有3km距離。包括Lokenath Temple和Rabindra Tirtha都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括Artsacre Museum of Bengal Modern Art、Walks of Kolkata和Eco Tourism Park,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。電熱水壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。除此之外,配備有拖鞋、24小時熱水和吹風機的浴室是您消除一天疲勞的好地方。您可以在酒吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,CAFÉ EKANTÉ(CAFÉ EKANTÉ)(東南亞菜)、Sharma Snacks(其他)和China Green Restaurant(其他中餐)也許是可以讓您找到答案的地方。熱愛鍛鍊的旅客,可以去酒店的室外泳池和健身室放鬆身心。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
AAmanI shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else.
Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be).
Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.
訪訪客Preference was for hotel near airport. This hotel is bang on the busy road of Kolkata. Rooms are smaller and suitable only for one person per room. Somehow hotel is loved by north East Indians, south East Asians and Chinese folks. Ac was good. Shower was well quarantined. Overall Breakfast preparation was bit salty. May be chef can evaluate the reasons. On last day at breakfast I casually asked, why don’t they keep some Bengal sweet at breakfast?, as a delight, I was offered authentic jaggery Rosogolla!!
SSuzanna EadsI stayed here for one night first time in Kolkata from Nepal heading to the Andaman Islands. I was greeted with lots of smiles, very friendly accommodating staff who helped me with everything I needed. I ate and drank at the bar. Everything was delicious. The room was very comfortable stocked with everything you need. Great view of their beautiful pool. It was closed for maintenance so I couldn’t try it. They made me feel like family. I highly recommend this hotel when you want to stay close to the airport in Kolkata. Thank you for everything!