We booked this hotel last year based on what services their website offered… however two weeks before our arrival at beginning of August this year I found out that the ‘cooked breakfast from the menu’ had been changed to a buffet.. even in the middle of a new COVID outbreak… without notifying their paying guests… when i found this unacceptable they withheld 10% of the accommodation costs… they had no qualms about the fact that they advertised one thing and provided something different
翻譯