太平洋絲綢酒店的評價

來自住宿之回應: Dear Valued Guest,Thank you for sharing your wonderful 9.7/10 review with us.We are delighted to hear that you enjoyed our promotional ocean-view room package and found it to be great value. It is also wonderful to know that you appreciated the convenience of our shared facilities with The Pacific Sutera Hotel, as well as the wider pool choices available on the Magellan side.We’re especially pleased that our team was able to offer you an early check-in and that you experienced excellent service throughout your stay. Your kind words truly mean a lot to us. Our private marina is indeed designed to provide guests with seamless and hassle-free access to island excursions, and we are glad you found it convenient.We’re sorry that the rainy evenings limited your sunset experience this time. On clear days, the sunset from the resort is truly spectacular, and we hope you will have the chance to enjoy it during your next visit.Thank you once again for choosing The Magellan Sutera Resort. We look forward to welcoming you back for an even more memorable stay.

來自住宿之回應: Thank you for choosing to stay with us and for taking the time to share your thoughtful feedback. It is through such detailed insights that we continue to refine our guest experience and uphold the standards of luxury hospitality.We are delighted to hear that the cleanliness of your accommodation met your expectations. Our housekeeping team takes great pride in maintaining immaculate spaces, and your recognition of their efforts is truly appreciated. However, we are deeply sorry to learn that certain aspects of your stay did not reflect the seamless and gracious service we strive to deliver. Your experience with our pool and beachfront staff is concerning, and we sincerely apologize for the tone and manner in which you were approached. We are addressing this internally to ensure all team members embody the warmth and professionalism our guests deserve. We also regret that the breakfast offerings and rooftop ambiance did not meet your expectations. We understand how important restful evenings and delightful dining are to a luxury experience, and we will be reviewing both areas to enhance comfort and culinary appeal.Your comments regarding the pool maintenance and the design of the wardrobe doors are especially valuable. Guest safety is paramount, and we are taking immediate steps to assess and rectify these concerns to prevent future incidents.Lastly, we apologize for the lack of information provided about our activities and amenities. Our team is committed to ensuring every guest is fully informed and able to enjoy all that our property has to offer.Thank you once again for your review. We hope to have the privilege of welcoming you back in the future, where we will endeavor to provide a stay that is not only comfortable but truly exceptional in every way.

來自住宿之回應: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with the TV channels and the delay in communication regarding the breakfast inclusion. Your feedback is extremely valuable, and we understand how these issues may have impacted your stay. We’re glad to hear you found the complimentary shuttle service to Magellan convenient and appreciated the shared facilities. Please rest assured that we are addressing the concerns you raised with our team to ensure better communication and service for all our guests moving forward. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience next time.

來自住宿之回應: Thank you for taking the time to share your experience. We're glad our front desk team was welcoming, though we're sorry the early check-in wasn't possible as hoped. We understand the inconvenience of not being able to order takeout and appreciate your feedback.We sincerely apologize for the cleanliness issue you encountered in the room. This is not the standard we strive for, and we will address it with our housekeeping team.Your comments are valuable to us, and we hope to provide a much better experience on your next visit.

來自住宿之回應: Thank you for sharing your experience with us. We're so pleased to hear that you enjoyed the comfort of our deluxe sea-facing room and appreciated the thoughtful touches like the well-stocked toiletries and cozy mattress. We’re sorry to hear about the noise from the nearby bar storage area. Your feedback is valuable, and we’ll look into ways to minimize this disturbance for a more peaceful stay.We hope to welcome you back again soon for another relaxing visit to Kota Kinabalu!

來自住宿之回應: Thank you very much for sharing your detailed experience with us. We're delighted to hear that you and your family enjoyed the cleanliness of our facilities, the convenience of the large bathtub, and our proximity to local attractions. We're also thrilled that you appreciated the scenic views from your room, with the lush greenery and seaside golf course adding to the tranquil atmosphere. Dawn truly is a magical time here, and we're glad you got to enjoy it.We sincerely apologize for the shortcomings you encountered, including the condition of the kettle and the unexpected gecko visit. We're glad our room service team was able to assist promptly, and we’ll be sure to follow up with our housekeeping team to ensure these issues are addressed. Thank you again for your thoughtful review. We hope to welcome you and your family back for another memorable stay.

來自住宿之回應: Thank you for taking the time to share your experience with us. We're glad to hear that despite initial concerns, your stay turned out to be enjoyable and met your expectations. We appreciate your recognition of our spacious rooms, consistent hot water, and the prompt service from our maintenance team we're happy the air conditioner issue was resolved quickly. Your comments on the breakfast, pool, sunset bar, and the convenience of our private dock and shuttle service are especially appreciated, as we strive to offer a relaxing and family-friendly environment. Your feedback about the room amenities is noted, and we’re continuously working on improvements to enhance guest comfort. We're grateful for your honest review and hope to welcome you and your family back for another pleasant stay.

來自住宿之回應: Dear Guest,Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed the spacious pool and the beautiful sunset views and it’s truly one of our favorite features as well. We appreciate your observation regarding the shared common areas with our sister hotels. This arrangement allows guests to enjoy a wider range of facilities and experiences within the same group, and we’re glad you found it comfortable. We look forward to welcoming you back for another relaxing stay soon.

來自住宿之回應: Thank you for your kind feedback. We're glad you enjoyed your clean and comfortable room, and that the quiet surroundings made your stay relaxing. It's great to hear the beautiful yard added to your vacation feel, and that you found excellent value in your stay. We look forward to welcoming you again!

來自住宿之回應: Thank you for sharing your experience with us. We’re glad you enjoyed our convenient location, beautiful sea view, and the sunset from your room. It’s great to hear that our team was able to assist you promptly with your request for a higher floor. We appreciate your feedback regarding the facilities and will take it into consideration as we work on improvements. We look forward to welcoming you back for an even better stay in the future.

來自住宿之回應: Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed the wide variety of dishes at our breakfast buffet and that the resort-like atmosphere and facilities met your expectations. We truly appreciate your understanding regarding the swimming pool situation, and we’re glad you were able to enjoy the Magellan pool next door as an alternative. It’s also wonderful to hear that you had a great time at our Sky Bar and we do agree, the views and flavors there are something special. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay.

來自住宿之回應: Dear Guest,Thank you so much for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the great value, the resort-like atmosphere, and the peaceful surroundings of the golf course. It’s fantastic that you found the private swimming pool and beach convenient and relaxing. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay soon.

來自住宿之回應: 尊敬的客人，感谢您分享如此详尽的评价。我们很高兴得知您对Grab的便捷服务、丰富的早餐选择以及在我们小海滩的浮潜体验感到满意。同时，我们也欣慰地看到我们能说中文的前台团队让您的入住更加舒适。您的再次光临对我们意义非凡，我们期待着您的再次光临。

來自住宿之回應: Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay overall and that our location, shared facilities, and snorkeling opportunities added to your trip. It’s wonderful to know you’re planning to return—we look forward to welcoming you back! We also appreciate your feedback regarding lunch service and communication. We're sorry for any inconvenience caused and will work on improving our coordination, especially for guests who prefer assistance in Chinese. Your comments help us enhance our service and guest experience. Thank you again for choosing to stay with us!