來自住宿之回應: Thank you for sharing your feedback regarding your recent stay in Kota Kinabalu. Additionally, we regret to hear that our buffet dinner did not meet your expectations and that there was an issue with the beer served during your stay; we will investigate this matter further. Your insights are invaluable in helping us enhance our services, and we hope to welcome you back for a better experience in the future.
來自住宿之回應: Thank you for your positive review. We appreciate your feedback, and we are certainly glad that you had a good stay with us and enjoyed the facilities the hotel has to offer. We do have some Chinese speaking staff and we are in process to hire more Chinese speaking team members in order to take care of our Chinese guest. We look forward to welcoming you back.
來自住宿之回應: Thank you for your detailed review! We're thrilled to hear that you enjoyed our lush greenery, private beach, and the snorkeling experience with tropical fish. It's great to know that our amenities like the bowling alley and swimming pools added to your stay. We appreciate your feedback on our service; we strive for inclusivity among all our guests. We're glad you found our breakfast offerings satisfying as well. Your insights about the differences between our private beach and Magellan are valuable; both have their unique charm! We hope to welcome you back soon for another relaxing getaway by the sea.
來自住宿之回應: Thank you for your feedback! We're delighted to hear that you and your friends enjoyed your stay in our connecting rooms, especially with the convenience they provided for the elderly and children. It's great to know that our facilities met your expectations despite initial concerns about the decor. We take pride in maintaining a comfortable environment, so we're glad you found the room well-equipped with features like large windows and effective air conditioning. We hope to welcome you back soon!
來自住宿之回應: Thank you for your detailed review. We are glad that we were able to meet your expectations and that you had a good stay with us. We strive to be consistent in our product and service delivery and you feedback is certainly helpful to us. We look forward to welcoming you back.
來自住宿之回應: Thank you for your review. We appreciate your positive comments about our facilities and environment. We do take note on your feedback with regards our team at the reception the beach bar which we definitely address this for further improvements.
來自住宿之回應: Thank you for sharing your feedback about your recent stay at The Pacific Sutera Hotel. We appreciate you taking the time to provide your detailed review. We are glad that you enjoyed the relaxing atmosphere of the resort. We have taken note of your feedback on the waiting time at the pier during your trip to Mermaid Island. We will definitely share this with our operations team for Mantanani Island to further improve on this.
匿名用戶
至尊海景特大床房
入住日期 2024年12月
家庭旅遊
19則評價
5.0/5
傑出
發佈於 2025年1月23日
從豪華海景房換到至尊海景房(11層12層無敵海景),必須要check out ,12點搬家出來,行李放在行李寄存處,然後3點再辦check in 。挺不合理的……高峯期,酒店滿房~沒辦法,最後就放棄了,沒有換房間😂 損失大幾百,也沒有退錢~~其他都特別好,離碼頭近,出海方便,有秩序,人不多。前台服務人員態度特別好,幫忙打grab~酒店特別
火爆,一個大旅行車的韓國團來,早餐廳滿了,會有人引導座位。都不錯!如果不是假期高峯人太多,值得打滿分!!
來自住宿之回應: Thank you for sharing your feedback about your recent stay at The Pacific Sutera Hotel. We appreciate your detailed review.We are glad to hear that you enjoyed your stay, and we are particularly pleased to hear that you appreciated the friendly and attentive service provided by our staff. We look forward to welcoming you back.
來自住宿之回應: Thank you for your feedback. We're glad to hear you enjoyed our beautiful natural landscape and well-maintained gardens. It's great that you found our rooms clean and reasonably priced as well. We appreciate your comments about the restaurant; however, we do have 4 dining restaurants options in our hotel. Thank you again for sharing your thoughts.