太平洋絲綢酒店的評論

來自住宿之回應: Thank you for your review. We appreciate your detailed feedback, and we apologize for any inconvenience caused. We are aware that the hotel environment may not be to your liking, but we accept your feedback positively for our future improvements.

來自住宿之回應: Thank you for your review. It is wonderful to have you back with us after 8 years. We appreciate your feedback, and we hope to be welcoming you back again.

來自住宿之回應: Thank you for your detailed review of your stay with us. We appreciate your feedback very much and we are grateful that you took your precious time to write this review. We appreciate your compliments as well on our food and the service you received from our team. We look forward to welcoming you back to our hotel.

來自住宿之回應: Thank you for your review. We are delighted that you had a memorable stay with us and that you found our rooms spacious and comfortable. We appreciate your compliments of our breakfast and your recommendation.

來自住宿之回應: Thank you for your wonderful review! We're thrilled to hear that you enjoyed the stunning sea view from your room, as well as our fantastic pool and private beach. It's great to know that you had a pleasant dining experience while watching the sunset, even if the complimentary drink was a tad sweet for your taste. We appreciate your feedback regarding our food offerings, which we aim to tailor to our diverse guest preferences. We hope to welcome you back soon for another enjoyable stay!

來自住宿之回應: 感謝您分享您對最近住宿的看法。我們很高興您發現我們的酒店可與艾美酒店相媲美，並感謝您對我們的設施（包括地面泳池和日落餐廳）的見解。還可進入碼頭游泳池。您對早餐的回饋很有價值；我們的目標是達到滿足期望的標準。

來自住宿之回應: 親愛的客人，感謝您的精彩點評並選擇入住太平洋絲綢酒店。我們很高興聽到您喜歡我們的早餐選擇、美麗的海景游泳池以及前往我們酒店和麥哲倫絲綢度假村設施的便利。特殊風味。我們也很高興我們的位置增添了您的體驗，讓您可以輕鬆探索 Imago 購物中心等附近的景點。

來自住宿之回應: Thank you for your review. We appreciate your comments on big room with a beautiful view. We are glad that you enjoyed the beautiful sunset view at our Horizons rooftop bar.

來自住宿之回應: 尊敬的賓客，感謝您抽出寶貴時間分享您最近入住太平洋絲綢酒店的回饋。我們真誠地感謝您的見解。 我們很高興聽到您發現我們酒店的碼頭很方便，並且在我們酒店欣賞了美麗的日落。很高興知道您的孩子度過了愉快的時光，並且我們的泳池和早餐滿足您的期望。請放心，我們會認真對待此類回饋，並將與我們的客房服務團隊一起解決，以確保我們為客人保持最高標準。住宿體驗。

來自住宿之回應: Dear Jianggorzuidiao,Thank you for taking the time to share such a detailed review of your stay at The Pacific Sutera Hotel. We are delighted that you enjoyed the private beach, our clean pool, and the breathtaking sunsets, as well as the thoughtful amenities such as the bathtub and our Chinese-speaking staff.We appreciate your feedback regarding the decor and the convenience of the location, including the proximity to the marina and The Magellan. Your kind words about our service, especially the cleanliness of the room and the attention to detail from our housekeeping team, mean a lot to us.We also value your candid feedback on the dining experience. While we're glad you found the breakfast selection varied, we apologize that the dinner buffet did not meet your expectations. We will certainly review the variety of dishes offered and take your comments into consideration to improve the dining options for our guests. I have also noted your concern about the Cantonese restaurant and will address this issue with our team to ensure a better experience for future guests.Sincerely,Gerry D CruzGeneral Manager

來自住宿之回應: Dear Douyajiadedoudou,Thank you for taking the time to share your detailed feedback about your recent stay at The Pacific Sutera Hotel. We are delighted to hear that you enjoyed our location, facilities, and the snorkeling experience. It’s wonderful to know that our beach and marine life exceeded your expectations.I sincerely apologize for the issues you encountered with the room facilities. I am very sorry for the inconvenience this caused. I appreciate your understanding regarding the efforts of our service staff and engineer, and I will ensure that we address these maintenance issues to prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Sincerely,Gerry D CruzGeneral Manager

來自住宿之回應: Dear Value Guest,Thank you for taking the time to share your feedback with us. I am genuinely sorry to hear our service did not meet your expectation, I have addressed your concern on the delay of clearing your room service tray and the lateness in cleaning up your room to relevant department for their future improvement. I value your constructive feedback as they help us to improve our services for all our guests.I hope you'll give us another opportunity to provide you with a better experience in the future!Sincerely,Gerry D'cruzGeneral Manager