諾瓦全景酒店(Hotel Nowa Panorama)

Radzę omijać ten hotel szerokim łukiem. Obsługa oddała nasz pokój komuś innemu i nie poinformowała nas o tym do momentu przybycia. Bez konsultacji z nami zamówiła nam pokój w innym hotelu będącym poza granicami miasta. Kiedy zamówiła nam taksówkę która miała nas tam zawieźć wywiozła nas w przeciwną stronę do centrum. Przez niekompetencje obsługi zmarnowaliśmy ponad godzinę na jeżdżenie po Krakowie i wylądowaliśmy w hotelu z którego mieliśmy utrudniony dojazd taksówkami do centrum. Wydaliśmy ponad 100 zł na same przejazdy których nie musielibyśmy brać gdybyśmy dostali pokój za który zapłaciliśmy.

My recent stay at Hotel Panorama, which claims to be a three-star establishment, was profoundly disappointing. The most troubling issue was the pervasive sewer odor throughout the room, compounded by a complete lack of ventilation in the bathroom. This created not only an uncomfortable environment but also raised serious health concerns. The room's layout, seemingly converted from a regular apartment, resulted in a lack of privacy and soundproofing. A mere wooden board was all that separated the bathroom from the corridor, making it impossible to ignore the sounds and activities of neighboring guests. The condition of the bedding was lamentable, with an old, uncomfortable mattress and clear signs of neglect under the bed. This level of upkeep is unacceptable for any hospitality establishment, let alone one claiming three stars. A critical safety concern was the electrical socket's placement – it was inappropriately affixed to a shelf directly above the work area, forcing me to boil water precariously above my head. Such an arrangement is not only inconvenient but also poses a significant risk. Furthermore, the additional charge for a vegan breakfast, which was below par and reused from the previous day, leading to sour food, was surprising and disappointing. The regular breakfast options like over-salted, oddly sweetened scrambled eggs were equally subpar. The amenities promised, such as TV and Wi-Fi, were inadequate. The tiny TV placed high near the ceiling and the weak Wi-Fi signal demonstrated a lack of regard for guest comfort and convenience. In summary, my experience at Hotel Panorama fell short of the basic standards expected of a three-star hotel, from room comfort to safety, cleanliness, and food quality. This stay was a letdown, and I hope my feedback encourages significant improvements

hotel jest położony w bardzo spokojnej i cichej okolicy, w pobliżu znajduje się wielki sklep. rynek główny oddalony jest 20 minut drogi komunikacją miejską (tramwaj lub autobus). śniadanie jest bardzo obfite i smaczne - serwowane jest w wersji bufetowej.

Худшее из всех моих бронирований. если бы знал ,что будет такой обман,никогда бы не забронировал этот отель. 3 звездами здесь не пахнет,даже одной не достойно данное место. Во первых персонал не говорит по русски,хотя написано ,что говорят. Я специально заказывал номер с красивым видом,хотел порадовать жену,а получил вид на парковку и немного прилегающей улицы,полное разочарование. В номере отсутствуют одноразовые предметы личной гигиены. Непонятная жидкость ,в непонятном флаконе-это шампунь,другая разноцветная - мыло.В итоге нас разбудили в 7:30 сотрудники отеля,ходила уборщица,эмигрантка с Украины,гремели дверьми и тележкой для уборки,в итоге я не выспался и был вынужден покинуть отель досрочно. Испорченые выходные и настроение!

Rommet er veldig dårlig røyklukt dårlig senger

Great place. I spent a very nice Christmas here. The service is great, the rooms are cozy and the food is delicious. I will definitely come back here someday!!! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Comfy, clean and warm rooms, welcoming and helpful personnel. Great breakfast of many varieties with warm food, themed for season we are in, for example tea additives in autumn style. Highly recommend for trip with friends.

Everything was excellent ! Staff, price, location, quality od service. One "minus" : heaters are at high level and it's too hot in the room :-) Good 3 stars quality. And receptionist Anna was the best. Breakfasts are also 5/5. I will back during next stay in Krakow.

They are cheating a lot: we booked the room by web but in fact they gave us a very bad room, not clean and very very cold. Very bad service and the receptionist (her name is Anna) is a very bad person, when we arrived she shouted and did wrong faktura. Never ever book this hotel, even they don't have anything in the bath: toothpaste, brush, slippers and towels are dirty (unbearable smell), shampoon, soap etc.