The apartment itself is nice enough, ok so coffee machine wasn’t cleaned, dishwasher not emptied but these are small things. However wow you are literally on a building site. Ten steps on the little grass terrace area takes you to the makeshift barrier that any kid could crawl under or climb over and they would fall in the building site. In Poland you are apparently allowed to make noise from 6am so the workers started super easily. It was impossible to go out onto the terrace or open windows. Usually the advert would mention something about building works and price would reflect this too. You can then make an informed decision. Unfortunately not in this case. WAWELOFTS were not pleased I contacted *********** provider with my complaint. The demeanour completely changed. This is where things went wrong, admit apologise but I was told to go tell the builders to be quiet. They denied I even contacted them til I sent screen shots to booking of the conversations. They denied any of this a problem saying it was normal city noise. Noone else has said this, they can’t be responsible, I should go live on an island if I wanted peace etc. I highlighted heath safety and did they have an assessment done which they found threatening and said they could throw me out for threatening behaviour. We asked if we could move, but nothing was available. Their reaction was super unpleasant. Booking tried to mediate and are discussing a goodwill gesture with me, they have a video of the intensity of noise. We left the apartment after three nights of a ten night stay, no refund was given in line with their policy but I wasn’t about to have my holiday marred by the experience. This will be a nice place when the work has finished building the new flats, but at the moment I would steer clear unless you fancy early morning building site wakening, definitely with children. You can see from the photos how easy it’s to get under or climb over. Sad experience unfortunately. Pretty unpleasant treatment. Hence this review. Apartment fine but please be aware of the intensity of noise, drilling, shouting allowed right from 6am apparently.
翻譯