Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!
Together with my wife we stayed for our anniversary; We received a upgrade to a deluxe room the breakfast was very tasty and we enjoyed the bar. The staff was very friendly helpful and flexible and understanding.
安特衞普皇冠假日酒店坐落於Antwerp District,優越的地理位置使它成為安特衞普一個令人嚮往的住宿選擇。 酒店距離Antwerpen-Zuid僅有1km。在該地區觀光很容易,De Singel Internationale Kunstcampus、Bunker Museum Antwerp和Christus Koning kerk都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括The 5 Continents、De vijf werelddelen和Maurice Verbaet Center。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。您可以到酒吧與朋友暢飲聊天度過閑暇時光。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Fong Mei(其他中餐)、Monkey King(其他中餐)和Sips(其他)也許是可以讓您找到答案的地方。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括桑拿浴室和健身室。酒店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。酒店提供的乾洗服務,讓您的旅途更加方便。
訪訪客2023.05.31
I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo
坐落於Berchem的弗斯特安特衞普,會讓您在安特衞普擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至伯馨站僅需1km 。旅客們會發現Sint Vinczentiusziekenhuiskapel - Antwerpen、Artelli Gallery和De Singel Internationale Kunstcampus距離酒店都不遠。酒店佔盡地理之宜,Moorkesplein、Bunker Museum Antwerp和De Arm van Adam - Adam's Arm離此都很近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備和空調。有飲水需求的旅客,酒店還為您提供了電熱水壺。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。酒吧旨在為旅客和您的朋友提供一處消遣的場所。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的Fong Mei(其他中餐)、Monkey King(其他中餐)和Sips(其他)不妨可以試試。酒店提供健身室,旅客可以在這裏舒緩身心壓力。酒店的商務中心將熱情的服務與專業的素質完美地結合在一起。多國語言工作人員的服務,將為您消除在異國的語言障礙。
訪訪客2023.08.17
Nice unique room, clean, all necessary amenities. Avoid the rooftop! Overpriced food, service is non existing, you have to ask for the stuff you ordered through the QR code at the bar, cutlery is not provided,… especially don’t go in the evening since there is no light or any candles at all so you have to guess what you are eating.