檸檬草酒店(Hotel Lemongrass)

While the hotel was below average the food was somewhat good but the service leaves a lot to be desired. I stayed here overnight last week, had dinner here and again visited a week later on the way back. The experience was similar. They will serve you proactively only if it is a large group or if you order drinks. Everyone else seems secondary. I might not likely visit again.

We stayed in the hotel for 2 nights . It was really a great experience . The food was delicious- we tried the tandoori chicken platter - the quality was great and service was also really good . They also helped to prepare food without any chillies for kids .... We had booked an executive suite and family suite. All the fascilities were upto mark with 24 hrs hot water , food room service was available on call . It's a great place to stay with family. We will definitely recommend this place

Last year when I stayed at Lemon grass in January 2021 it was a wonderful experience in terms of stay and food. This year in February 2022 it was my second stay at this property. This visit was a terrible experience. Upon arrival at the hotel I had checked in room no 209. Had lunch ordered in restaurant a fish curry and rice. The curry was was stale and had a terrible coconut oil stench, on bringing to the notice of waiter it was replaced with another pathetic curry. Extra items (roti) added in the bill which were ever ordered. My colleagues arrived in evening, during dinner all the food served were cold. Morning breakfast not much options, and that too you have to personally go to kitchen to order'. All the staff waiters, are non - attentive and careless. Later we learnt that the earlier management has changed and someone else has overtaken, but inefficient in all aspects. Will lookout for something better next time..

Last year in January 2021 stayed at Lemon grass, it was a wonderful experience in terms of stay and food. Upon arrival at 1:30 from nearby chipi Airport I checked in room no 209 and had my lunch ordered in restaurant a fish curry and rice the curry was stale and had a bad coconut stench which was later replaced by another pathetic curry. When signing the bill I noticed extra items (roti) being added to the bill, upon bringing to the captains notice, he apologized. My colleagues later joined in evening (room no 204 and 202 ) and while having dinner, major items were served cold. For morning breakfast you have to literally approach kitchen and order, all the waiters are either new or they ate non-attentive or may be least bothered for whatever reasons. We learnt that the management has changed and so all these goof ups. Would definitely select a better option next time..

Outstanding customer service and would recommend again and again. They went way over any expectations I had to help celebrate a friends bday. Spoke to them about a cake and dinner plans, and even as plans kept shifting they let me know the cake would be ready by a certain time regardless of our plans.