This review is more of a customer service complaint. My husband had a medical emergency and had to go to the hospital on Monday and our reservation was for Friday. It was abundantly clear we were not able to go, so contacted the hotel. I did not remember there was a week notice required for cancellation. When I explained the situation and asked if we could rebook I was met with an emphatic ”no”. This is a holiday weekend for both Japanese and Americans so I am reasonably certain they could have booked someone else with 5 days notice. I felt that they were cold and heartless and too rigid in enforcing this policy and unreasonable. Beware if you book here.
對於想要捕捉名護市城市風采的旅客來説,沖繩餘家弗酒店是一個理想的選擇。旅客們會發現21st Century Forest和獅子園距離酒店都不遠。酒店佔盡地理之宜,Orion啤酒名護工廠、名護菠蘿園和山地四輪摩託車越野體驗離此都很近。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。服務人員會提前為您準備好電熱水壺和瓶裝水,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋、24小時熱水和浴缸的客房浴室是不錯的選擇。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。酒店的會議廳將熱情的服務與專業的素質完美地結合在一起。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。