Residence Inn Walnut Creek

The experience of our was truly exceptional. From the moment I walked in, the attentive staff ensured a seamless and pleasant process. The ambiance was inviting, and every detail seemed carefully curated to enhance the customer's experience. Their commitment to excellence was evident in every interaction. I'm genuinely impressed and will undoubtedly be returning soon. I highly recommend this place to anyone seeking top-notch service and a memorable experience.

The hotel is as described and the services are impeccable. Do be aware there is only Valet Parking ($30/night) or your choice to park on the street without any charge but only between 8PM to 10AM.

가성비 좋은 숙소입니다. 높은 서비스 보다는 합리적인 가격에 적당한 룸 컨디션이 매력인 숙소라고 생각합니다. 일단 공간 활용성이 너무 좋은데, 욕조가 없는게 조금 아쉬운 점이네요

I had a reservation for this hotel. I was out of town for work, I get an email during my meeting and they said my reservation got cancelled for the night. Because they overbooked it. Then, I had to scramble during my meeting to try to find another hotel. I got this reservation with several weeks in advance. So very unprofessional. Not very happy. They didn’t even say sorry for the inconvenience and compensation for the trouble.

This property charges $200 fee up front and you will not get your money back for days. It does not mention this on the trip advisor site. The manager when I complained about this did not listen. He was extremely rude. He could have just finished by saying, im sorry mame but this is our policy. Instead he was extremely rude, talking over me, being very rude. Marriot, this is not ok. I have been a guest and have never seen these $200.00 deposits charged for no reason.

We stayed with Marriot a lot. This is 1st time we are disappointed with this location. When we arrived, no one in front desk. Me and the other guests had to wait for several minutes. The sofa bed smell, the room is next to the bart so we can hear the noise, the waffle maker in a breakfast room is not kids friendly.

If you are sensitive to smells, do not stay here. The perfume smell in whatever they use to clean the rooms is so strong and overpowering that I had asthma attacks and had to leave and drive home at 1am in the morning. They would not refund me or offer another room. They told me I could sleep on the couch in the lobby. On the plus side, the valley attendant was very kind and accommodating and helped me as much as he could that night. The rooms are nice and clean, very beautiful. But completely intolerable if you are sensitive to smells. I can't believe they would use such strong chemicals or presume everyone is awesome with whatever they are dowsing the rooms with. I miss the days of a clean smelling room with no chemicals or perfumes and no scents in the towels or sheets. This place is awful in that regard, but awesome if you are nose blind.

20 young kids screaming and running around in the lobby without supervision or guidance. Loud adults yelling obscenities outside until midnight. $30 per night to park. Remarkably expensive snacks and drinks.

Extremely noisy. Asked for a new room as there was a massive party out side my room, mgr said it will be over by ten and he would have to call gm, which he didn’t want to do. 10:30 rolls around - still raging. Could have easily changed rooms, or he could have stopped the party. Apparently they have been doing this for six months. Before booking for a weekend, ask if the bbq area still has the regulars. Staff not accommodating. Choose another property.