大西洋海岸度假村

地形改造酒店

"Rooms looked good and I booked a junior suite at this hotel via my airline for December since Sept ahead of the busy season. Since I was in town in Sept, I walked in to see the room in person and confirm my reservation. I was told confirmed. Prior to arriving in December I was getting multiple calls from the hotel staff to confirm I still needed the reservation, I confirmed again. When I finally arrived late in the night for checkin, I was told they did not have the room I booked but the Presidential suite was available for 3x higher price. The hotel staff Michael was non chalant about this and I waited for over 4 hours asking to speak with the hotel manager, (no luck) and reaching out to my airline whom I made the reservation with. I was told the junior suite would be available in a few fees if I wanted to move but not for the entire period for which I booked. I tried waiting at the 24-hr restuarant, another negative experience with staff behaving like I came to disturb them. I saw a cockroach on the coach next me and I canceled my order and left. I complained to the staff but I guess they were not bothered. They had resold my hotel reservation at a higher December rate. Fragmented, poor customer service and the staff seemed to be running their own rackets for the highest bidder! Terrible service and experience."

247豪華酒店和公寓Ajah