森林湖Whiting Ranch Wilderness Park附近酒店

說實話,我對這家酒店的評分感到困惑。首先,我想給馬庫斯(那裏的經理之一)一個很大的酸味,他幫助我們解決了前台對我們免費早餐的困惑。我們真的很感激他的幫助。房間可以使用翻新,鑰匙過時了,我們的窗戶的屏幕壞了。浴室過時了,洗手池和浴缸水龍頭需要更換。工作人員需要大量的培訓,客房部團隊不得不讓他們的經理與我們溝通,因爲他們不會說英語(他們只說西班牙語)前台女士在吃飯時與我們交談,她有很多部分咀嚼的食物她的嘴邊和我們說話,這不是專業的,它看起來一點也不愉快。晚上在前台工作的人是如此不友好和不專業,當我們在凌晨1點半打電話給他時,從上面傳來非常大的噪音,持續了兩個小時,直到凌晨3點半左右。即使你去吃熱自助早餐,負責接單和房間號碼的工作人員一開始都很咄咄逼人,當他雙腿交叉時接單,我們感覺就像學生站在我們前面老師,,,雖然他來告訴我們,他知道他很粗魯,並解釋說他這樣做,因爲以前人們抱怨說,他們吃飯之前應該被告知自助餐的價格,因爲他們不想付錢。我認爲所有的員工都需要大量的培訓。希望新經理亞當能做一些事情,他聽取了我們的擔憂,並說他將調查。

我本來會給它零分的。現在正在裝修,周圍散落着灰塵、管道和電線。前台幾乎不存在;你需要按鈴和工作人員交談。房間太髒了,地毯上污漬太多。浴室臭味濃重。枕頭和毛巾都髒了。空調聞起來像流浪漢住所。我換了3個房間,要麼是因爲燈不開,要麼是因爲空調溫度調低。我從未想過希爾頓會擁有這樣一個品牌之下的地方。唯一令人欽佩的是前台工作人員,總是對我抱怨保持冷靜和鎮定。這樣的酒店不應該暫時關閉進行裝修嗎?

I want to take a moment to applied this wonderful and almost hidden property here in Irvine California. My family and I have stayed at Hotel Irvine for the past five years during Fourth of July to keep our pets calm and relax. That is a lovely property (see my T.A. Review for our experience there as well...) and we were sad when we heard they were closed due to the health crisis that we hope will pass. When we arrived, we were greeted with authentic and happy staff members to check us in. This is always a great sign of a soon to be successful visit. We took care of the paperwork which took about one We arrived in the evening and we were greeted with big smiles from a very welcoming staff. Very wonderful first impression and it only took one or two minutes at the most to complete the paperwork and we were invited to our room. The room is clean and has the amenities for cooking with a stove, microwave, refrigerator, as well as dishes that made it seem like home right away. The bathroom was extremely clean and even we were treated with designer soap and shampoo that we never had it any other properties which might not seem like much, but it really is a nice touch to show that this organization invests in their guest’s stay. It is a unique time to travel in the world but my family and I just simply don’t really wear masks or anything like that because we are healthy and we stay out of public places for the most part. No one at the staff was pushing us to live or act a certain way, but they all had masks on and we’re very pleasant about what we have to do in this time. Just to clarify, we are not against wearing masks… We were just excited to leave our home and the fireworks behind and just walked in the building without them on because there were no signs to say otherwise. We were not met with any attitude to do anything different or so. We were just greeted with a warm welcome and the staff was pleasant at all hours of the day and night when we needed anything. There is an on-site laundry facility as well as generous snacks that one can pay for in a room that is adjacent to the wonderful gym that is accessible 24 hours a day and the staff will allow one or two members in the gym at a time. When a person finishes working out or training, they will close the gym until they clean it and make it welcoming for the next guest. This is a great touch and I used this wonderful gym that was more than accommodating. The reason why I am leaving this review is I’m still on the property and every time we go to walk our dogs outside, we meet a new staff member or just simply walked by someone we haven’t seen, and they are always smiling and checking on us and making us feel welcome. Any property can have the finest amenities and greatest location, all of these things are great… But this property has great people that take care of their guests and this is the best experience my family and I have invested in in our 10 years in California. We will

挺不錯的，希爾頓歡朋連鎖酒店，標準也就4星吧！但交通很便捷，周邊吃飯購物服務也都不錯，是來爾灣性價比比較合適的酒店！！！

我們預訂了8月27日至8月30日的住宿,並在11.am選擇了我們兩個房間的每個額外支付30美元,以便在11.am辦理入住時,我們被我遇到的WORST前台工作人員告知了我們,甚至懶得跟我們打交道,因爲沒有這樣的設施。我要求和一位經理說話,被告知沒有人可用,可以看到他對幫助我們沒有任何興趣。另外,當我們在大廳預訂我們的新酒店時,另一個聚會也提出了完全相同的投訴。直覺告訴我,這是一個糟糕的選擇,在23晚的道路旅行中度過最後一晚,所以取消了我們的預訂,去了其他地方。我們最終來到了紐波特海岸別墅,那裏的價格要貴得多,但我們有三個睡覺的地方和自助飲食,這是一個更好的選擇,因爲它是一個美麗的游泳池,離拉古納海灘和水晶海灣更近了。我們以前住在阿瑞斯酒店的噴泉谷,有很好的經驗,這就是爲什麼我們在這裏預訂,但從來沒有再來過。我剛剛看了對那天晚上呆在那裏的人的評論,他們的審查讓我意識到我們做出了正確的選擇。

我記得艾瑞斯酒店有最好的早餐之一,因爲提供的項目數量是它的1/2,所以令人失望。 酒店沒有提供水,但不得不從自動售貨機購買。付了3美元,但機器壞了,瓶裝水沒有配藥。登記處的女士說打電話到機器上要求退款....

除了他們每晚的酒店房價，我們對其他一切都很滿意。我認為花那麼多錢不值得。

在拉古納海灘的美好時光。酒店的工作人員很友好。我們喜歡在餐桌的屋頂上吃晚餐，看日落。唯一可抱怨的是擁有微波爐會很好。總體而言，很棒的住宿。

由於下午婚禮的晚,入住了第二天,要求延遲退房,我們被告知他們從不延遲退房。進入房間後,發現浴室淋浴時和櫃檯頂部的螞蟻也在水槽下牆壁上打洞。前台的諮詢人,他說他會寫個便條,第二天就交給他處理,因爲他是唯一一個在那裏的人。我要求換一個房間,他說他們訂好了。他看了前台後面的房間,想找螞蟻噴霧劑,所以我就用,但說沒有。然後我告訴他需要做點什麼,然後打電話給他的經理,讓他解決。回到我的房間,向我妻子解釋。這時我們非常沮喪。然後我們決定離開去取食物,當我們回來時,我再次詢問要做什麼,直到第二天才被告知。我們回到房間211,試圖放鬆。大約一個小時後,我們決定出去喝一杯,在出去的路上,我們告訴店員我們非常不高興,需要做些什麼來解決這個問題,但我們離開了一會兒,並明確表示在回來之前不要呆在房間他說反正不能離開前台,因爲他一個人。我們走了,走到第一個紅綠燈,決定轉過身去拿退款,找一個不同的住宿地點。我們走了大約5-8分鐘。我進去的時候,我妻子呆在外面,當我進去到前台的時候,沒有人在那裏,所以我喊了一聲,以爲他在桌子後面的房間,但是沒有回答。然後我走進二樓的房間,發現門口的店員正準備進去,他非常吃驚,說不進去,然後我罵他撒謊,並指出他甚至沒有螞蟻噴霧。然後他說我可以進去。這時我非常生氣,因爲我們明確表示在回來之前不要出去。我甚至在門上放了糖包,這樣我就知道門是否打開了。然後他開始很快地走開,並告訴我收拾行李,離開時不退款。當我開始跟隨他時,他轉過身,停下來,我們撞到了一起,然後他問我打算打他。我向他保證我不會。這些都用他們的相機錄下來了,然後他報警說我襲擊了他,然後來趕我們,把自己鎖在前台房裏。警察來的時候我妻子在大廳裏,他出來了。然後他改變了他的故事,說這是誤會,我們解釋了警察發生了什麼,最後呆了一晚。我們回到家後,我聯繫到了總經理,他拒絕對情況做任何說明,並說這位員工只是想幫助我們。