I recently stayed at the Gem Langham Hotel and had a very good experience overall. The staff were friendly, welcoming, and always ready to help, which made my stay enjoyable. The hotel was well-maintained and had a nice atmosphere. However, I was disappointed that there was no fridge in the room, which I would have expected from a 4-star hotel. It would have been a convenient addition. Despite this, the stay was pleasant, and I would consider returning.