瑪雅公園遊附近酒店

位置有一點點偏，但是很安靜，價格也非常合適，我們定的是內海景房，整體住着也比較舒服，樓下的基建很完善，遊客也很多，工作人員比較熱情，餐廳有好幾種風格的，最喜歡的是他們的beach club,有很不錯的部落表演，風景也很優美,不喜歡的地方是海灘上的海草太多了，比較影響美觀

房間設施不錯，性價比高，服務也很好，下次去還會預訂

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

一般的工作人員總是很樂意為您提供幫助，我衹是度過了一段難忘的時光，到達后才到達我們的房間，他們為我的妻子提供了促銷套餐，她接受並“邀請”我們早餐（早餐已包含在其中）我們的全包率）開始了我們的不愉快經歷。我們在上午8:00被召喚，起初陪我們去吃午餐的人非常友好，但是在他匆匆送我們早餐時，我們無法吃到我們想要的早餐，因為前一天沒有時間，衹有30分鐘他們說，他們邀請我們一起吃早餐，向我們介紹有關Omni酒店的情況。我們想吃完早餐，但是我們同意去看旅館套房，然後他們帶我們去他們的銷售室，當他們試圖向我們出售假期套餐時，我們從一開始就說我們不感興趣，他們變得激進並試圖向我的妻子施加壓力，所以我們停止了“演示”並離開了，但他們使我們度過了一段糟糕的時光，當然他們沒有給我們任何應許。我建議您不要在這家酒店接受任何促銷活動，因為您的銷售人員不知道如何對待顧客。否則一切都很好。

這次預訂的酒店非常滿意，性價比超級高，海濱超大床房離海很近，圖一二六就是站在陽台上看海的視角，每天看海都看不膩，坎昆的海太漂亮了，真正的那種果凍海。餐食全包太好了，酒店餐廳很多，都很漂亮，吃飯也是一種享受。就是有些熱門餐廳得一入住就要提前預約好，要不後面就預約不到了。喜歡喝酒的話就更好了，各種酒可以選擇，所以選擇包全餐太明智了。

硬件出色，服務令人失望 硬件條件非常好，是酒店區最新的酒店。Roof Top的景色絕佳，左邊是加勒比海外海，右邊是瀉湖，陽光照耀下能看到5/6種不同顏色的藍和綠色，非常美。 酒店不是All Inclusive，所以比較安靜，這點對我們來説是優點。 但軟件（服務）拉胯！ 1. 下了Didi熟食單，提前跟前台打了招呼，前台説不給放冰箱，可前台10步之外就是吧枱和餐廳，完全不合理。 2. 飛機早上7點抵達，7:30到達酒店，前台告知不能提前check in，必須等到下午3點，太教條。但為什麼航空公司的人就可以提前入住？ 3. 要毛巾催了2次，等了40分鐘；要面巾紙催了3次，最後自己去找的服務員。 4. 洗澡的把手是斷的，維修也不及時。 5. 枕巾上面有黃色的水印和斑點。 住了5天，硬件確實不錯，但服務太差，下次會選擇別的酒店。

這次墨西哥度假訂了四晚JW酒店，設施算是蠻新的，位置稍微偏小小，到店後感覺服務是好的，泳池也夠寬敞，整體算是不錯滴，遺憾的是酒店外海灘水草太多，喜歡下海游泳的就不太理想了，還有就是訂房時向酒店要求安排遠離電梯安靜一點的房間，酒店直接回應無法安排，再在網上客服詢問機場收費接機服務時客服沒有任何的回答，這種態度不是號稱五星級酒店應該有的嘍！

酒店位置很好，一出去就是海攤，一日三餐都很豐富，比較喜歡他們的西餐廳，很有格調和牛排很好吃！泳池也很大！

位置不錯，飯店雖較舊但仍有在維持，只是餐飲選擇較少