新季節廣場酒店(SHA Extra Plus)是合艾新開的酒店之一。酒店地理位置優越,駕車至合艾國際機場僅需12km 。旅客們會發現Mae Prachak Muang Ru Catholic Church、Thai Odyssey和Magic Eye 3D Museum距離酒店都不遠。酒店佔盡地理之宜,合艾越寺、Siam Art Gallery和Princess Maha Chakri Sirindhorn Natural History Museum離此都很近。酒店內的西餐廳供應特色菜餚,來滿足旅客的需求。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,De Van Cuisine(西餐)、Nai Roo Restaurant(東南亞菜)和Che Seng Tuehuan Kiamchai(中餐)期待着您的光顧。室外游泳池讓閑暇時間更加充實,按摩室讓悠閑時光更加完美。酒店的會議廳將熱情的服務與專業的素質完美地結合在一起。提供乾洗服務,為您的旅途省心。免費停車場會對入住酒店的客人開放。
訪訪客I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place.
Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place.
I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels.
On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either.
My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents.
Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.