蘭辛Lansing River Trail Art Path 4 of 20附近酒店

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.

美麗的酒店,獨特的房間和現代技術。入住期間每個人都很好,樂於助人。

周邊吃飯購物方便，客房送餐有米飯大蝦，挺好的。馬路對麪有24小時超市，KTV，韓餐日餐一應俱全，離學校很近。

晚上不錯。我的車壞了后，我住在這裏。早餐還不錯。可以做一些升級。沒有USB插頭。每個人都很好，請確保保留您的早餐票。這裏沒有怨言。

房間很吵,暖氣不斷運行,浴室的風扇也連續運行。他們也有在黑暗中閃爍紅燈的插座,在黑暗中找到它們很好,但很難入睡。早餐很棒!有熱水浴缸也很棒。

一切都很棒,包括服務和我在那裏的住宿。我肯定會推薦再次入住那裏。

Spending the weekend in Lansing. Had a very good stay. Especially enjoyed the breakfast. Room and facility was clean. Bed was very comfortable. Liked the location. Didn't use the pool but others were enjoying it

之前住過這裏,但是這次是12天,挺新的(3-4年),很乾淨,從客房部到經理的員工很棒。方便到I96和食物。洗衣設施不錯,院外露台面積也不錯。早餐是標準,品種不錯。前台人員在我打電話詢問額外的Covid預防措施時給了我所有正確的答案,但上週看到前台人員不再戴面具時我感到很失望!!爲此幾乎奪走了一顆星星--應該需要。

設施不錯，前台服務水平低，信用卡預授權成了收費，事後解決問題卻也找不到及時解決的方案，事後幸得攜程客服及時跟進，及時得到退款，謝謝客服阿寶！