This was the worst hotel stay I’ve ever had. The hotel description lists as an ideal setting for a family reunion, work conference etc. and that it is a modern hotel etc with wifi.
We arrived to find out our room was in the basement, with no natural light as our window faced the atrium inside by the pool. The curtain does not close all the way so there is always light streaming in the side. The AC was not reading the temp properly, even set at a low of 68 the fan never kicked on leaving it very stale.
We were at the hotel with 12 other families, there was zero space to gather. No bar or lounge or restaurant, the breakfast area is roped off after the meal. The bar/lounge area they show in the photos is roped off and closed for over 5 years. There was a large carpeted area in the atrium outside of our room and the other families, we were told we were not allowed to gather and the kids could not hang out in this space, even at 730pm, way earlier than any noise policies would kick in. We were constantly targeted by staff who seemed to be pushing a policy that the only acceptable thing to do was to be locked in our rooms at all times. I have never been talked down to the way we were by the staff, who seemed unstable at all times. I have never been told we can’t socialize outside of rooms at a hotel. The rooms aren’t even big enough to have another family stop by for a chat and the bed frame would tip if you put too much weight on the end. Wifi wouldn’t run Netflix. No value.
翻譯