黎牙實比東方酒店(The Oriental Legazpi)

Beautiful resort, good view of the Mayon Volcano

Slow service.

Booked a room with the Mayon Volcano view and paid for this request, but we were given a room with the grill restaurant directly outside the balcony hence not very appealling. Small bottled water are priced at Php50, this should be complimentary in the rooms considering the expensive room rate. Kids breakfast was charged at Php450 per plate and my children barely touched the food. Most hotels offer this on comp for children below 7 years old. Rooms. Location and Guest Service are good enough.

This hotel prides as a “4- star” hotel in Legazpi City however it needs to improve in so many areas. Almost everything is purely business, taking every opportunities to make profit rather than delivering seamless guest experience. The only saving grace is the staff for their hospitality mindset. FO Raymark, Cora or Nora, Concierge guy, housekeeping and guards were all customer focused except for the night duty lady(I didn’t manage to get the name) who went all by the book. If not for most of the staff who were always nice and welcoming, it would’ve been 0 star. Pros: 1. View 2. Most staff are customer-focused Cons: 1. Rooms are not properly cleaned. Yellowish toilet, dirty shower room grouting, musky smelled room carpet, blood stained blanket insert, hard pillows, general cleanliness 2. Breakfast- totally let down. Only had breakfast 2 times during our stay. 1st- buffet breakfast served but very limited option. 2nd- plated bfast- again limited option. It is best to have breakfast from carenderia. 3. Corkage fee for outside food brought in to room- another profit opportunity. I was not charged after talking to the staff how corkage fee should work. 4. Charge for almost every extra item.- P50 for extra pillow, P75/extra pair of slippers, P50/btl of extra water. If you are charging high on your room rate these extra items should already been free. Paid P33K for 4 nights. 5. Restaurant- inquired for lunch on our last day but shocked to know that only available is chicken and pasta. Staff however offered coffee and pastries are also available. 6. Corridor carpet needs dire cleaning. It smelled urine!! Placing air freshener is not the solution 7. With covid still on the rise, cleaning and hygiene must be on top. Housekeeper are not using any cleaning chemicals when cleaning the room. Observed this for 2 different occasions from 2 different housekeepers. 8. Room carpet is not vacuumed. Housekeeper only uses broom and dustpan. Overall, the management should review most of the policies if they want to standout or better pose as 1 star hotel.

The hotel has an amazing view of the city and the Mayon Volcano. The staff are friendly and polite. However, we were very disappointed on the service time as we waited for more than an hour for our food. IT HAPPENED twice. I hope the management will take action on this as it spoils the experience of the customers.

While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement: 1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet). 2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request. 3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR. 4. Shower drainage was clogged. 5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin. 6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises. 7. This may be funny but there was a monitor lizard on the ceiling. 8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop. We hope that in our next stay, we can see improvement. Thank you.

In spite of the previous bad reviews I booked this hotel as they were reopening which I thought meant they have improved the hotel. They should have not opened yet at this stage where they are still fixing the hotel rooms and amenities. Maybe when they're finished renovating and they're fully open, it would be a better time to stay. Stay away if you want a comfy hotel stay. There were 2 incidents of brownout during our stay, on the 2nd one they couldn't fix the problem in our room, while the other rooms had electricity. Maintenance had to go inside our room in the middle of the night. They tried to fix it but eventually had us transfer to a different room at almost 1am. Then we were hoping to sleep in, as we were tired from the previous night's issue, but at 7am the noise of drilling woke us up. Food: Disappointing food choices. They have a restaurant and a coffeeshop. Good coffee and pastries. But on the main restaurant, there were only 3 food choices in our entire 4-day stay: bicol express bagnet, sinigang bagnet and hainanese chicken. Breakfast was dismal, plated tapa/longganisa and egg, then 2nd option bread, ham, egg and sweet sausage. The taste was just okay. At one point we opted to have a breakfast buffet instead at a nearby hotel (M*r*s*n Hotel). Room: The view is definitely fantastic and our room was near the swimming pool which I appreciated. But the room is small. No trashcan in the bathroom, no hangers and laundry bags, but they promptly provided after I asked for it. No rack for towels. No hair dryer and they can't provide one when I asked for it as another guest is currently using it. The bed is not comfy, it is hard and no available room with a king-sized bed. Random noises from the work they're doing in the other rooms so you can't really relax or sleep at day time. One of the keycards kept on malfunctioning so I kept on going back to the lobby to have it reset. Others: Definitely great views and location. Wide open spaces but common areas are usually warm as the airconditioning is off on most areas. Lobby restroom appears clean but smells awful. There is no hand sanitizer or soap. Overall value: Php 5k promo rate and 7k for regular rate per night. It was not worth it. Spa: The staff and massage was great but the spa is still on the works, I even had to play music from my phone as their amenities are incomplete. They could have at least warned us that the hotel is not yet fully functional and renovated. Or they couldv'e just fixed the hotel first before having guests. Staff: The hotel staff was the gem of the hotel as they did their best in spite of the poor situation. They were kind, friendly, quick to respond and professional. Everyone was very helpful and easy to deal with.

The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.