After visiting quite a few spa hotels for one night spa breaks I can honestly say this way by far the worst. To start- the 'spa'- the pool was freezing, as were the showers. The hot tub was out of order (and seems to be a common thing here looking at past reviews). Everybody we spoke to in the pool was shocked at the water temperature and lack of facilities, a spa should be relaxing not make you feel as though you need to do laps just to stay warm. As a result everyone was trying to use the sauna at once and so it was overcrowded in there. The restaurant- It's more like a conference room that the staff have carried some tables into for the evening, nothing about the room we sat in said restaurant. During our evening meal they brought out bread to the table and upon asking whether I could eat it if I can't have milk they said no and offered me a piece of dry toast instead. Breakfast was also poor. 'Bar/Lounge'- There is no bar here, unless you class the room full of men jumping up and down shouting at football on the tv, and glasses piled high on tables whilst staff stood around. Not exactly the 'spa' feel we expected. It was loud, dirty and overcrowded. Room- The room was clean and basic. All seemed fine until we went to bed, at around 1am the TV switched itself on, very loud and we had to search for the remote. This happened multiple times throughout the night and so by the morning we were absolutely exhausted. I mentioned this to reception and was told there is no fault with the TV. (They weren't the ones dealing with it in the middle of the night!) I raised my complaint to reception, I asked for a manager and was given a head cleaner instead. There was very little acknowledgement of any of my points, the emails following my departure were very defensive rather than just accepting that this is not at all what you expect from a spa. I do not therefore believe it should be advertised as such. I was eventually given a £17 refund along with another email disputing my claims. Terrible place, I will steer clear and advise others to do the same.
53 評價