匹茲堡芒特萊巴嫩萬豪SpringHill Suites 酒店(SpringHill Suites Pittsburgh Mt. Lebanon)

Last year we stayed here for 5 nights and it was fantastic. This year we were disappointed. First with the poorly cleaned room that eventually the AC that broke at 10pm. The staff offered us a new room. We moved that night one floor up and this room was better, but still had some AC issues. The AC didn’t break but we noticed it had a hard time staying at the temp 72-76. It was either 70 and below or 80 if we set it on 72. I believe the AC units were not serviced enough this year. The staff was very friendly and helpful, but the maintenance is lacking. The first room seemed worn and needed help from a handy man in some spots. The breakfast was still a plus. Overall for over 200 a night we were disappointed. We heard from the staff that the hotel changed owners. Perhaps this is why things were not as good as last year. Unfortunately if changes are not made we will stay somewhere else next time.

The property seems like it was recently renovated and looks good. The room was big enough for 2 adults and teenagers. Modern, clean and updated. They have onsite parking in the basement. It was a bit small and needed getting used to. The staff was friendly, helpful and accommodating. The daily included breakfast was much appreciated. It included hot/cold options. The gym/pool was on the small side. The property location was very close(walking distance) to bars, restaurants and shops. Overall, we had a great experience.

Incredibly over priced for a mediocre hotel. The breakfast was bad even for hotel food. The rooms had a lot of noises from some mystery places. The bed was so uncomfortable we did not sleep very well and the in room amenities did not work.

The property/hotel room was very clean but our room’s AC was not working properly. In fact the ENTIRE hotel was very hot with only stand alone fans to cool down the front desk, gym, Etc. We went to the front desk and they sent a “maintenance guy” who did absolutely nothing. It is a family friendly hotel and overall I rate it 3 stars.

It was fine, other than the room being dirty. There was a beer bottle cap and a curly fry left on the floor, little specs of dirt everywhere, a bug in the bed, which made me nervous about bed bugs - we checked, and that seemed to be the only one), and the bathroom floor was sticky.

The 1st room was not clean. We moved and the 2nd was much better. The air-conditioning in the hallways and in the main dining area was broken the whole time we were there. It was very hot. The whole experience was pretty good.

I generally like this hotel but beware they are not customer-friendly if something goes wrong. I paid $45 total for parking for three nights, and the first night another guest hit my car in the small garage. They have no cameras in the garage (essentially the only place on the property they have none) and thus couldn't ID who did it. They then refused to reimburse the parking fee, and refused to reimburse for my $250 insurance deductible after sending me to a third-party claims handler who was worthless. I asked for a very small and reasonable accommodation and got literally nothing, not even an apology from management. Not a great way to treat a loyal Marriott customer.

Property is very well located in Mount Lebanon. We have stayed many times before with no issues. This time, we had considerable trouble with the room heating as it alternated between heating and cooling. The only solution offered to us was to cut the power to the heating. This made for an unsatisfactory stay. The parking is always super-tight in the garage, and with only 2 spaces available we had trouble parking our Accord.

Great location and great staff. Our “go to” hotel when we are in Pittsburgh.