Extended Stay America 套房 - 費城 - 埃克斯頓

The room was absolutely filthy. I cleaned the floor as it was sticky. I cleaned the bathroom, hair in the tub and hair on the counters.had to leave after finding old food and and filth under the beds Management was made aware several times. I requested a refund.

Upon checking in I was told that the last room (which I had reserved a week earlier) may have been the last one without a television. This was obviously not going to work. The hotel associate wound up putting me in an accessible unit which was OK. Did not like the shower arrangement. The floor was continuous without a curb (handicap requirement) with a slight dip to a floor drain. However, this did not stop the water from getting all over the floor and out the door into the main room. Also, the floor was then very slippery and caused me to fall, without injury. If you are not disabled I would avoid this type of unit if possible.

i booked through Travelocity and was not made aware that an additional 100 dollar deposit was required upon check in and only refunded after "inspection if the room." also the "breakfast" was a container of granola bars and 6 muffins.

It is a wonderful property, spacious, well organized, enough space for parking cars at any time, well connected to main roads, and convenient for someone prefering to stay and meet people in and around Exton, Malvern, Chester Springs etc. MEGAN is a nice individual, a great staff, very helpful and jovial

The place was rather rundown. The hair dryer in my room started smoking as soon as I turned it on. No one at front desk so I had to fly out with wet hair.

Fire alarm went off in the middle of the night . Staff was rude and the situation was not handled properly

All in all it was convenient and a good place to stay

First receptionist was rude and not very engaging.

The bed was extremely uncomfortable and only came with 3 pillows. We asked for an important wake up call and never received it. We came down for coffee the 1st morning 5 minutes late and the girl would not even offer a cup to us since she was just putting it away. Then the girl was on her personal phone and would not help open the door as she stood there watching me struggle with 2 cups of coffee from the outside. It just seemed as if no one enjoyed their job or had customer service. The biggest problem was the keys to the room never worked except 1x a day. We asked for a 1st floor months in advance for our senior dog and was put on the 3rd floor. Will never stay here again. No water pressure for a shower. Our toilet ran constantly and our bathroom sink sprayed everywhere.