What a perfect property with a staff to match. Every inch of the place and every bone of the staff is absolutely spectacular. The rooms are divine, Spacious, well laid out with thoughtful touches everywhere and glorious baths (loved my stand alone soaking tub, though I only use showers almost exclusively). The staff could not do enough, always standing and opening doors when you entered the room. The restaurant Davvero is spectacular and has finally made me a fan of Italian food. I will deal with the restaurant in a separate review. The staff will go to the ends of the world for you, whether it is restaurant reservations, booking you a day trip or simply calling a taxi or giving directions. I must say, the restaurant reservations they made packed "a punch" base on the way I was greeted when I presented myself. I stayed at the hotel on two occasions. Unfortunately, my second stay was cut short. I was in Aveiro, when I learned that my house was ravaged by a fire in which my three dogs perished. I called the hotel and informed them I was coming back earlier than anticipated because of the emergency. When I arrived at the hotel after a two and one half hour ride, one of the staff was outside the hotel to greet me. They took all my luggage and sat me down offering me both nourishment and consolation. When I got to my room it was one of their most luxurious available and everywhere I looked there was something to greet me.... fruit, wine, sparkling water with a bucket of ice, which they knew I preferred and pastries of all sorts. Though it was late at night, they also informed me that the chef was ready in the kitchen to prepare anything I desired. I was greeted first thing in the morning and put in a car to the airport. But that was not the end. On two more occasions, when I opened my email, there were messages from the collective staff offering their condolences and comfort. These were not perfunctory emails, but very personal and sincere messages from a staff that really cares. This is the type of care typical of this special place. I will be back.usuall
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