First of all, the name Lisbon Airport Suites is really confusing. What you expect looking at these pictures is a comfortable, modern apartment hotel. What you get is a room in a hard to find, old, tall and smelly apartment building in Lissbon residential area. Not even close to apart hotel, airport either. On the way to the accomodations we received a message from a chat bot, asking to register and pay the tax before hand. The message asked us to call when we are at the door, so we can enter the building. When we arrived we had to take a long time to find a parking place, as the district is a residential are, no parking places around. Then we needed to drag our suitcases up the stair to the door. All that to have no answer on the phone and not being able to enter the building. Out in the sun, no shade. 30+ degrees with kids I had to dial the number and message the property for a long time. Got a bot reply from them. I finally gave up and left. Later on the property called. I asked for the refund and required to cancel the booking. I did not get the refund. The property ignored my messages further on. Thus, if you do not want to get scammed - pick another location. PS My mistake was not to call *********** the same day. I was trying to solve the problem directly with the accomodation. Later on they talked to the property twice. No refund.
翻譯