Protea Hotel Livingstone

工作人員不是很熱情和友好

令人驚嘆的友好的工作人員。我們喜歡住在這裡並且會回來的。食物很不錯。工作人員非常樂於協助安排交通和活動。總的來說，這是一次非常棒的體驗。對於客戶服務，以及我們對所有在酒店工作的優秀員工的感激之情，以及他們對我們如此友善和尊重的態度，無法言喻。我們在尚比亞遇到的每個人也是如此。我們一定會回來的。

高檔飯店，提供美味的食物和友好的工作人員。我只來了一個晚上，他們讓一切都變得如此簡單，從機場接機到活動。 Mapoma 負責活動服務台的工作，並協助我在短時間內安排各種活動和遊樂設施。他、凱爾文和其他員工讓這個地方非常受歡迎。他們提供了我住宿所需的一切。強烈推薦

Our fabulous 6- night stay started with a warm, friendly and efficient check-in by the front desk staff. At Protea, everyone was so welcoming and helpful right from the start. Staff professionalism and level of service throughout our stay was unsurpassed. The entire Protea team is committed to delivering a memorable experience to its guests and it did ! The ambiance, service and food quality at the bar and hotel restaurant were excellent. Rooms were modern and comfortable with good air-con. Ruth was our housekeeper and she did a great job daily. There is an exceptional tours/ travel service and gift shop located on the property run by Grace and Mapoma, who are conveniently available daily for information, tour bookings and to arrange local taxi transfers. They offer great options for local tours at very reasonable prices and responded rapidly to emails when we sent inquiries prior to arrival at the hotel. Thank you Grace and Mapoma for all your help ! You guys rock ! We'd also like to send a special shout-out to all the ever-smiling hotel staff who provided exceptional customer service. From Reception: Belinda, Lister, Rodgers, Natasha and Hildah. Waiters/bartenders: Aaron, Gift and Henry. Our apologies as we cannot recall the names of all the other special team members. We also need to extend our sincere thanks to the GM, Ms. Tanya Stephens who helped us navigate thru a maze of issues caused by a sudden international flight cancellation. Thanks so much for taking the time out of your busy schedule to help us get these complicated issues sorted out. Your efforts really made a difference, We will never forget the great time we had at the Protea and look forward to a return visit in the future.

Bom hotel, com quartos confortáveis e um chuveiro muito bom. O restaurante está na média, com refeições sem muita ambição, mas dá para o gasto. Já a internet é um pouco intermitente, pois uma hora funcionava muito bem, outra não. Apanhei a bessa com o whatsup. Ninguém soube explicar o motivo dessa intermitencia.

Great hotel, staff were so helpful and willing to go the extra mile. Food and cocktails were good. The activity centre was very helpful. Hotel is well looked after and great for a relaxed holiday with the children and seniors.

I really don’t know where to begin. This place is beyond doubt one of the best managed and run hotels I think I have ever had the pleasure of staying at. Tanya and her entire team made us feel so welcome and nothing was too much trouble. I don’t think I can remember ever seeing a manager so absolutely devoted to customer service. She was constantly visible and actively ensuring guests had the best experience. From the reception staff through to security, waiting staff, housekeeping and Grace and Mapoma in the travel shop, we felt truly blessed to have found this place and everyone was amazing. Breakfast was great and the restaurant had a large selection of choices for the evening. The room was clean and very nice and well stocked. Really an amazing find and thank you Tanya for everything. See you again very soon.

I have never seen a hotel with such amazing showers. Just by themselves, they make a huge difference in the stay. In terms of location, you have hotels that are right by the river and have an amazing view that this hotel does not have, but for business this hotel was perfect. Staff was very nice and helpful, breakfast buffet is plenty, and internet was working as expected.

This hotel deserves to be 5 star. Their hotel staff was amazing. Very friendly and accommodating. They went above & beyond to make sure my trip was memorable. They even helped arrange transportation through Patrick, who was extremely reliable and professional. The on-site food was great too, and at a great price! Highly recommend this hotel to anyone visiting the area.