Very nice place so friendly staff Clean and nice room air conditioning very good very reasonable prices at the snack shop No front desk employee supper nice we arrived so late at night front desk was very nice made the check in very fast and easy we were so tired from driving 10 hours Morning breakfast if I remember right Suzan was also so friendly and helpful decent breakfast Overall very good place to go for the price
Me and 2 of my kids are currently staying here because my 16 year old is in the Jr. Gold national bowling tournament. My brother who lives in Grand Rapids recommended this hotel and I'm glad he did. The 2 ladies who were working the front desk when we checked in were very friendly. Every day so far the one who checked me in has asked how my son did bowling which adds to the personal touch which I love. Our room was clean and comfortable and we enjoyed the pool as well. The fitness center is one of the best I've seen in a hotel. On top of treadmills and ellipticals which a lot of hotels have they have a leg curl and leg extension machine, cable crossovers and dumbbells that go up to 45 lbs. and 2 benches. If you're in the area I would definitely recommend staying here.
Very comfortable beds, quiet, nice lobby and courtyard where we hung out with friends after returning from out 60th H.S. Reunion. Rooms were clean and very nice, but also are being updated and renovated right now. Bistro [breakfast] staff were friendly as can be, food came out of the kitchen promptly, with any empty dish cleared immediately. The staff were the best part. Front desk clerk Ashley helped us by printing a small document I needed from my e-mail on my phone, housekeeping manager Denise immediately offered assistance without being asked, to a tablemate who choked on his food, and I could go on and on about their kindnesses, always with a smile and great eye contact. The manger was very responsive to inquiries and requests, too. These folks each have a great personality and have been well trained. One of the Bistro staff was having great concern over family and friends suffering this weekend form the fires in Lahaina, Maui, but was attentive and professional in spite of her personal angst. A good value, we will stay here again.
The room was clean. The bedding was fresh. The bathroom had been nicely updated with soap, shampoo, creams, etc. mounted on the wall, allowing more counter space. Plenty of towels. The room is rather small but with everything needed. For an inexpensive hotel, we were impressed with their attention to detail.
訪訪客Had an amazing stay here for Astronomicon! Hotel was Extremely clean. Breakfast was served hot. There was more breakfast options here compaired to other hotels ive stayed at. Staff was very friendly and welcoming. Will stay here again if ever in the area.
This hotel was nasty!! everything was dirty and filthy. The lobby looks great as a cover up but when you enter the room it was gut punching filthy!!! The carpet was nasty and old the bathroom was filthy and cob webs all over. The hotel and rooms are totally outdated!! Furniture in the room was stained and filthy. Holes were in the wall and the tv was out of service!!! I was in total disgust!!!! And on top of that the guy checking me in had a very nasty very unprofessional demeanor about himself. No customer service skills at all!!! I will never stay here again!!! And wont be referring it to friends or family. This general manager needs to be ashamed of how that hotel looks. Why have housekeepers if they dont clean the rooms??? Why???
RResort735688I decided to stay in this hotel because it would allow me to go to a very important early morning appointment without dealing with as much traffic. I also chose it because I wanted to soak in a jacuzzi tub before my stressful appointment. First off, the parking lot was very dimly lit and there were no detectable cameras on the lot. The elevator was out of order, as was the ice machine and one of the vending machines. When I was checking in, the desk clerk literally made a paper copy of my credit card and ID, and reassured it was just for incidentals. I reserved and paid through the choice hotels app ahead of time, and am an elite platinum member. I can understand an incidental hold, but that made me very nervous. I requested to be moved to the first floor at check-in because the elevator was broken and I'm disabled and couldn't handle bringing everything up the stairs. The first floor hotel room that they gave me had a window that didn't lock and had been broken and forced open previously. There was something smeared on the toilet seat. Everything was shabby and dark with crumbs in the sheets. Then our credit card started alerting us to additional UNAUTHORIZED charges. Our card was charged AGAIN for the room. After that, ANOTHER charge which was the room + $100 was charged to the card, but the credit card company rejected it. I went down and talked to the desk clerk again, and talked to him about the problems with the room. He offered to move us up to the second floor, but we turned it down because again, I'm disabled. He offered to help me find something to jam the window but he just forgot or something. As for the charges, he claimed he didn't know I had booked with the app (apparently didn't know it was even a thing), and apparently reversed the charge. He claimed the charge that the card company rejected was for incidentals. A paper copy of my card and driver's license wasn't enough security for him so he charged my card an extra UNAUTHORIZED $230 without saying anything to me . I only learned of these unauthorized charges because Capital One alerted me later that evening. The employee assured me the manager could clear up any other questions in the morning. I went back to my room, rinsed down the jacuzzi tub (and removed a bunch of random hairs in it) and filled it with hot water. It took a LONG TIME to fill. I got in, scrubbed down, made sure I had followed the directions to turn on the jets... and nothing. No jets. I had my spouse take a look and Google it, and there was nothing I could do. My spouse and I seriously discussed leaving and finding a different hotel for the night . It was well after 11pm at this point, so I just drained the tub and decided to deal with it in the morning after my appointment. We jammed the window closed with stuff from our suitcases, and attempted to sleep. My side of the mattress sloped down at an angle, so I rolled out of the bed when I actually fell asleep a couple t