We chose the Plum Point Lodge because of the terrific photos on their website, showing a gorgeous view, a pool, a dock, and renovated rooms. The reality was quite different. Unfortunately, this establishment is being severely mismanaged. I feel that we were bait and switched and want to help others not fall into this trap. Upon arrival, our room had such a strong odor of bleach it stung our eyes. When we asked about the scent the woman at the front desk told us that the house keeper had spilled the fluid, but "bleach fumes wouldn't hurt us so we shouldn't worry, and there was nothing she could do anyway." After negotiating she offered to find us a fan to help the fumes dissipate but never returned. No discount or alternative room was offered. During our three day stay the pool was never opened, despite being a busy weekend, the $19/person breakfast buffet ran out of food on both mornings (do not spend the money on this breakfast!), and the room and bedspreads were filthy. As mentioned, we booked in order to enjoy the dock and amenities. Please be aware that there is NO swimming off the dock (which was not listed on their website) so with no pool and no lake access our children were highly disappointed. Also, the restaurant is NOT family friendly at the expensive price point, and the closest restaurants/stores are 15 min away. With a gorgeous location like this it is a shame that this hotel is being mismanaged to this extent.
翻譯