倫敦帕克路萬豪酒店(London Marriott Hotel Park Lane)

Salve siamo stati in questo hotel dal giorno 1 marzo al 4 marzo. Hotel molto bello, moderno personale della reception molto cordiale ed efficiente. Stanze pulite nella media.Colazione ottima c'era di tutto e di più, anche il personale adetti alla colazione erano molto preparati, l'unica nota spiacevole è stata la pulizia del pavimento dove la mattina si svolgeva la colazione,sedendoci abbiamo notato che era tutto sporco, tavoli colazione appiccicosi . Per il prezzo pagato si esige un po' più di igiene e di attenzione Per tutto il resto ok

We have booked 2 rooms at Marriott Park Lane, visiting London with my family like every year, my parents have always loved to stay at the MPL, however we have all agreed that the standard got really bad, there was a leakage at my parents room, it took them 2 days to fix the problem, and shower trap was clogged with dirt, again the maintenance team had to visit the room twice over two days to have it fixed. My room had really bad smell day 1, and it always take couple of attempts to open my door as it gets jammed. I did report the problems to higher management, they replied instantly making me think I was mistaken of how I have judged them, but very soon later I found out that I was right when they sent me cute letter saying how sorry they are hehe -,- (Letter Attached) I am afraid MPL is no longer in my hotel's list for my upcoming trips to London, also if someone really insist to stay at one of the Marriott hotels there are some other hotels with great location. MPL offers some nice services, but it would be unfair to categories it as 5 star hotel as the competition in London is really high.

I am currently staying at the Marriott Park Lane and what a mess this place has become. I am a Ambassador member and I have been staying at this property for the last 2 years. I combined a work trip with a holiday so I had to make 2 bookings making it easier to do my expenses. I got welcomed by the most unfriendly staff at reception who told me that the room category booked for the 2nd stay was not available and that I needed to change rooms or downgrade my booking. Then she started trying to offer me an upgrade because there were rooms after all, by paying double the cost which I found completely insane. At the end I just asked for an upgrade on a regular room and here again she was very rude and said there were no superior rooms and that upgrade is upon availability and literally if I wanted a deluxe room I should have booked one! After 30 minutes she finally “found” a superior room and I was finally checked in! When I said i would cancel the second booking given the amazing welcoming, she told me to cancel asap to avoid cancellation fees. That being said the room has no working heater and the hotel team does not know how to make it work as I asked 2 people and they told me to adjust the settings of the ac completely oppositely. I had to sleep with my hoodie. I am extremely disappointed to see how I am being treated in a Marriott 5 stars property I am a regular customer at.

My new favorite Marriott. Long-time lister, first-time stayer: this hotel is a gem. Especially the service. From melissa who checked me in on down to checkout, I felt honored with my titanium status. The pool is gorgeous. There’s a steam room, too—lovely. I had access to executive lounge, that’s really good for breakfast. Highly recommend and look forward to seeing if any straight-up Marriott (not a JW…) can ever top it. I will be back!

What better way to brighten a dull Wednesday in November than a spa treatment and afternoon tea - and the one that I had at Park Lane Marriott was a real winner. I had a facial and my daughter had a deep tissue massage - both administered by Gaia and both fantastic. The afternoon tea was beautiful to look at and to eat. The care and knowledge brought by Bassel really enhanced the food too. I would really recommend this as a package - the hotel is really convenient for Marble Arch tube station, the spa facilities are spotlessly clean and easy to spend a couple of hours in. I must add that as a Penhaligon's Halfeti user and fan it was a real treat to use all the changing room products - a genuine additional luxury that is often over looked.

Overrated and not a pleasant stay . We checked in for 2 nights the ACs did not work for both the nights . It was so hot and humid for both nights .They said the engineer would come the day we were checking out. We had especially booked an executive lounge and it had nothing not even salt crisps . So overrated and not worth it . Was so looking forward but would not visit ever again .