倫敦本特利酒店(Bentley London)

It’s not a 5star hotel at all First night tv was not working we were told next morning they will change our room so next morning we packed everything went to reception to change the room while same morning there was plumbing issue with bath tub.they never change our room on breakfast in morning not enough staff u have to Waite too long for even a plan glass of water

Very convenient hotel if coming from the west. very helpful people especially front desk with good knowledge of the area and always smiling. good traditional hotel well furnished with large room, large bed and quiet outlook. we will return.

What a complete and utter disappointment!! 5* i don't think so this is a historic rating and is not current at all. Rooms were absolutely tired and in desperate need of a refurbishment, staff were very rude and unwelcoming. We were told the hotel was at maximum capacity and we saw 1 person during our 2 night stay so this is not true at all. We demanded the room change and said it was the new room or nothing, as it was our 25th wedding anniversary we reluctantly took the room change it was better but way off being acceptable. All in all i would recommend that the Bentley hotel is one to stay away from unlike the old days when it was simply beautiful. Terrible experience and ruined our 25th wedding anniversary completely. We both have had to visit our doctors with tight chests and he advised more than likely dust allergies. AWFUL!!!!!

Nice old-style hotel, aging, but comfortable. We got nice upgrade, room quite big. No Swimmingpool - Sauna never called back... Nice area!!!

They gave us a queen-size bed when I specifically reserved a king size. When they moved us to a room with a king size bed, it was a smoking room. Someone had smoked in the room recently and it smelled badly of cigarette smoke. There was an ashtray in the room. The central AC did not work, so there was a very large and noisy portable AC machine in the room, with lots of bright lights to keep you awake in the night. You had to keep the window open for the AC vent. The amenities had been used and not refreshed. Yuck. This hotel is beautiful but needs significant updating.

Excellent hotel, conveniently located, comfortable, clean, with very good service. The only downside is that the wifi is very poor which can be an issue if you need to download files or pictures for professional reasons.

There seems to be a problem with this property inot comparable with the stars given to this property . When my guest arrived , the AC was not working. They provided her with fans which did not work as it was too hot. My guest provided them with a £100 deposit at check in They claimed she did not and refused to give it back , although it is their policy to get the amount from the guest before handing the room key. There is not much choice good wise and the little they have is well overpriced. .Overall very disappointing. Will not book again.