倫敦大都會COMO酒店(Como Metropolitan London)

The highlight of my stay at The Como Met was most definitely the service and the staff. So so helpful, knowledgable, professional and friendly especially a young man at front desk called Arjun. He is a good reflection of how a fine establishment should be run! The rooms are a good size for London standards and I enjoyed the extra touch of wellness via the in room yoga, pilates and meditation videos with yoga mats provided. The whole vibe of the hotel was so zen with a discreet signature scent of the Como Shambhala spa in the air. I can’t wait to return for my next stay in April.

The two room I booked for 9 nights (23/10-1/11) stated that its size is 29 square meters, but the one i got was 23 tops and i need extra seating area for my friends there because i stayed before in the hotel and the room had a couch !!! Referring that issue to reception member (Vishua) she said that the room category i booked comes with that size and no more rooms from that category with larger size available unless I upgrade for £120 per night per room to be paid. After few days, another reception member (Tom) confirmed for me that at least one bigger room will be allocated for me by Thursday. On that day afternoon, I came to the reception and the same reception member (Vishua) repeated the same reply from day one saying there was no message from her colleague (Tom) in the system and sent a written message for me if i want an upgrade with £120 per night. I wrote a review in Google and they replied that we allocated a room for you but since my luggage was unpacked we assumed that you are happy with your room. Well I am not happy because you are contradicting yourselves and it was not a miscommunication rather trying to get extra charges on your guests. Bottom line i did not get the space i paid for nor a solution to the issue. To be fair, Special thanks to Fatima the house keeping member she was so dedicated and a happiness in this horrible situation.

Amazing location and service ! Very nice hotel and large room.

Staying in a park view room, super good location in Mayfair next to Hyde Park

I used to be a regular at Como a couple of years ago before Brexit. Although the rooms are simple, the location is great and most of all I appreciated how spotless and well-maintained it always was. I decided to give it a go again yesterday and was disappointed. The rooms are in worse shape: the tub doesn’t drain well, there’s mould around the shower stall and in the sink overflow hole. I appreciated the refreshed equipment in the gym though.

Another wonderful stay at COMO Metropolitan, great attention to detail. I had a lovely room (801) looking East towards the city - great sunrises! A superb view. Sumptuous selection in the minibar! I had excellent interactions with all the staff especially Roland Rimóczi who was incredibly helpful. I'll be back for sure.

This is not a five-star hotel. There were many small inconveniences throughout my stay including a broken touchpad, which is required to operate the window shades, climate control and lights. The pendant light in my room was broken, the tv stopped working abruptly midway through my stay, and the bathrooms are in dire need of a renovation. The front desk staff are attentive but uncomfortably so - everyone just stares at you if you linger in the lobby longer than a second. Meanwhile, it is almost impossible to get anyone on the phone for concierge or room service. It’s a run-of-the-mill business motel masquerading as a five star hotel. The rates are low for a reason.

We have stayed at the COMO Metropolitan London several times. The staff is friendly and helpful. The rooms are great. The location is perfect. We can’t wait to return.