羅克韋爾住宿(The Rockwell)

Location is good, and stuffs are friendly! Really like the room, because the view is so nice and all facilities are good !

The hotel is very close to the earl's court tube. The room is tidy, and the staff is very friendly and welcoming. It was a great experience for me.

Not sure if there is something positive about this hotel. - They "paid themselves" 2 days before check-in, even though during booking, it was saying "pay at check-in". - Rude staff. - Bad daily "cleaning", ommiting to replace consumables(toilet paper, shampoo, etc). - Clogged sink. - Too expensive for the quality it offers. Definitely it doesn't deserve the 4****.

7泊しました。 こじんまりしたホテルでしたが、部屋は快適に過ごせました。リユースボトルでの水の補充や、ティーバッグ、電気ポットもありました。 ヒースロー空港から地下鉄1本のため、早朝深夜での移動でも便利でした。駅からホテルへの経路もわかりやすく歩いてすぐでした。 観光スポットへも地下鉄やバス、天気のよい日はケンジントンパークやハイドパークを散歩しながら、徒歩で行きやすいです。 大きなスーパーで買い物したい時は、グロスターロードの方に行く必要があります。

Our room included 1 old purple towel, no hand towels, no washcloths. When we asked for more we were given 1 nice white shower towel and 1 handtowel. Why stingy with towels and why mismatched? Shower was tiny. Seriously if you are average or large it will not be comfortable. Room was nondescript but good location and clean

Many issues with my stay and the customer service was quite frankly poor. My hotel room door would not lock at all; after expressing my concerns as a woman traveling alone, this issue was not resolved. Furthermore, I was placed in a room near the elevator where the elevator creaks every second of the day. The hotel cleaning staff took my personal towel from my luggage and put it on the floor as a bath mat. On the last day towards check out, the front desk receptionist broke my luggage handle after I asked him to weigh my baggage. He pulled it incorrectly and after I asked him to be careful, he continued to pull it aggressively and broke my luggage handle. Unpleasant stay, and poor customer support.