Booked a family room and it was totally different from the picture. There was also no aircon, only a fan. Basement room with a window that overlooked the back patio and outside street. Hotel staff could be frequently seen accessing what looked like a storage room in the patio area. if window was opened, room lacked privacy and safety. Toilet ventilation was extremely poor. It was practically soaked from condensation and remained moist every time after shower. Caught the two lady staffs exchanging dirty glance and whispering among themselves in another language when we wanted to leave our luggage at the hotel after check out.