倫敦英迪格酒店

We had a very disappointing stay at Hotel Indigo, as our room was plagued with problems that the front desk had little sympathy for and lots of excuses. Half our stay (4 out of 8 nights) we went without AC - 4 sleepless nights in a room with temperatures in the 80s. Every time we reported it to the front desk, we were given a different excuse - from “it’s a known issue”, to “the whole neighborhood block is having problems (which made zero sense as AC in every other part of the hotel), to “maintenance is looking into it”. One morning, our room lost all power, and again, after a sleepless night, we made our way to the front desk, where we were told it was a neighborhood power grid issue. I explained that made no sense, as the maid next door was vacuuming and no where else in the hotel had lost power. Thankfully maintenance came to investigate (after much arguing with the front desk) and he said the card key controller that powers the room was broken, hence no power. A whole morning was lost to this, and we missed our prepaid excursion. Another morning the safe would not open - which is a horrible feeling with all our cash and passports locked away. Again, more time wasted waiting for someone to come and fix - maintenance told us not to use as the safe was old and broken. My biggest complaint was the lack of concern and attention from the front desk. No one seemed to know or care what we were going through, and we were made to feel like a nuisance when we had serious problems with our room. Upon checkout, we were asked how our stay was. I said it was honestly very disappointing, and explained all the issues we had. The front desk replied “Oh, I’m sorry. Would you like a copy of your invoice?”. Upon our return home, I received an email from the hotel inviting me to share feedback on our stay. I documented all the above, and asked for a follow-up reply. Almost immediately after it was sent, I received a form letter reply. As a loyal IHG Gold Elite member, I purposely booked this property over Marriott Bonvoy, even though this stay cost us much more. After this unacceptable experience, I will be spending future hotel stays with Marriott Bonvoy, where I am respected as a guest.

我們慶幸選擇在這裡住了六個晚上，酒店所處位置鄰近地鐵站，方便乘地鐵到zone one各處遊玩及購物，徒步可到購物區及博物館，交通便利。環境清幽，治安良好，各式優質食店林立，晩上十時後仍有食店選擇，夜歸也不用擔心。 酒店接待處員工親切友善，早機抵達也樂意提早供應房間接待，讓旅客可提前入住，沐浴梳洗，非常貼心，提出需要也馬上回應及安排，很有效率，退房當日更讓我們延遲退房，非常體貼住客的需要。房間寬敞舒適，服務生每天殷勤清潔及添加各式飲品。餐廳早餐顯出各廚師的風格，可以吃得出他們的心思，人手沖調的飲品尤其可口。 特別要多謝幾位服務生: Alicia , Maria & Hanna, 她們每天早上都殷切款待，為我們預留最美的角落用餐，又為我們拍照留念。她們的親切笑容，讓人有回家的感覺🥰 下次到訪英倫，此酒店仍是首選😊

英式早餐不錯 酒店設施一般 和國內的英迪格不是一個檔次的 就是一個三星半的標準吧 價格真心貴 出行很方便 離倫敦塔橋很近

This hotel is in a great location. It is close to everything you need (restaurants, china town, shops) and the underground lines. Very impressive breakfast included in stay and awesome view from rooftop bar.