聖塔莫尼卡凡德酒店 - 松德爾酒店技術提供(Found Santa Monica Powered by Sonder)

Good location, easy car park, great service and polite staff

Shower in the hotel room was inoperable, no working shower for 3 days. False promises to inspect and repair, no one showed up. Lack of care for guest experience, no attempt was made for accommodation. Parking lot entrance is awful, the uneven damage will likely scrape the bottom of your vehicle. Regardless of careful maneuvering you will scrape.

The room and the bathroom were clean - but they're supposed to be, right? I should have known what I was in for when I saw the ear plugs. They provided them because the room is right by the street and the traffic is constant and loud. It felt like an expensive Air B&B without any extras, like a 24 hr gym or a bar/lounge. On my last day, an ear-piercing alarm that would have awakened the dead went off at 6am - and kept going for 5 minutes. It certainly cut through those ear plugs. All the person at the front desk could say was, "Sorry about that." I will not return.

The stay over all was decent, what I didn’t like is that when we lifted our blinds there was people sitting outside the window so I didn’t feel comfortable leaving them open, they have a parking garage BUT if you have a low sitting car it will completely scrape the bottom, in the quadbed room that we had there was no full body mirror, the biggest thing was that I had to complain about the people above us jumping and yelling over our heads during all types of night but nothing changed after we complained so we had to deal with that ALL 4 days of our stay which ******

Es estimo clasico motel de Estados Unidos, yo pensaba que era hotel Ubicacion no es muy buena, lo elegí por el estacionamiento

I love Sonder hotels: they always find the right balance of being neat, modern, clean, and comfortable, without charging you high prices for unnecessary amenities. Like other Sonder hotels, this hotel has just the right amenities for a fair price. It's also located close to bus stops that can either take you directly to WeHo or (in the other direction) right to the beach.

The hotel’s accommodation system is an ABSOLUTE DISASTER. I have NEVER rated 2 out of 10 for a hotel, but I cannot let this one go. Talking to a front desk agent is never going to help, as the next front desk agent taking the next shift will know nothing about your request. The night before I checked out, I wished to extend the checkout time to 2pm. I asked a security staff, because there was no front desk staff there. She told me that she could submit a request for me and note that I stayed here for 7 days 6 nights here. The next morning, a staff knocked on my door at 11am, claiming that there was NO request for checkout extension on the system and NO payment submitted, so we must get out of the room before 12 for the “early check-in guests waiting for our room”. We were confused and mad but still started packing, but we were not able to finish packing by 12. Here comes the most ridiculous part. A staff knocked on our door loudly WITH A SECURITY STAFF, telling us there was no record of our request on the system and they would charge us for late checkouts. The “early check-in guests waiting for our room” miraculously disappeared and we could somehow extend our checkout times now. WOW. There was another annoying thing about accommodation during my stay, but I won’t expand on that. I’m never going to stay here again.

Staff was friendly and helpful. A cleaning staff member entered the room before checkout time without even knocking claiming that I had already checked out, but I had not. We requested late checkout and it was approved, then the next morning it was rescinded and the room was rented to someone else. They need to ge their processes fixed. Will not stay at another property with minimal staff and broken online processes.

Huge room, comfy bed with lots of plush pillows, luxury products in bathroom. Great location on several good public transit lines with direct service to the beach, downtown LA and the airport. Relatively quiet and safe neighborhood. Friendly and attentive staff. My one complaint is the hallways are a bit dingy - doesn’t make for the greatest first impression. It’s clean; nothing new carpet and a bit of a refresh wouldn’t solve.