聖伊內斯山谷萬豪酒店(Santa Ynez Valley Marriott)

Although the location was a bit further from places like Solvang, it was not too far and the room was comfortable.

When we were checking iin the desk clerk told us to go into the lobby to book online to save money. Ok thanks. When we went back to the desk to finish, he told us that because we booked online they would not record our loyalty number. We mentioned that we did not pay the $10 online for breakfast. He said we should have because now it was going to cost us $29.

For the price, this is one of the better hotels in the area during the holiday season. This Marriott property could use some updates. We had two rooms during our stay. The air conditioning/heating unit did not work in the first room and our other room had a sewage odor. They did attempt to remedy the issues when notified. It is great that the hotel has a bar and restaurant on site.

Servers needed in lounge. One person acting as bartender, host, server, manager. There was a pretty full bar and 20 seated for meals. Always have 2 on, at least. Also, we went to order more and told the cook closed kitchen to take his break. What? During dinner service hours? So, we didnt get more food. Maybe 2 cooks, too. The server wouldnt write anything down. Our party of four had 10 minutes to wait for menus, a forgotten coke ( Grandma) a forgotten cocktail ( husband) and totally skipped my Husband's Award-winning chil verde. She ordered it and it arrived after 2 entrees were eaten. Then my daughter ordered a burger but told no, cook's on break. Had to ask for check twice. Never offered another round, coffee, or dessert. My cranberry soda was grenadine like a Shirley Temple the second time...sigh. We had a similar experience here when we came NYEve. Things could be great with adequate coverage or management touchingvtables to turn the ship around. We spent $850 on two rooms and one dinner, 2 breakfasts, one nightcap round. So, 900 plus dollars. I wish we could recommend but if it improves please call me and I will try again. The facilities are gorgeous and I shared some of this and check-in problems with management I met on prem in morning. Thanks. We love the pool and gym. Both out of towels, tho on Monday.

Sadly, the room's toilet did not work and also had someone else's residual urine on it. This was brought to the attention of desk staff, but a repair was not performed before check-out. At check out, desk staff was also asked if they could discount the room, or perhaps add a future Marriott discount. They refused and said to "contact *******" since the reservation was performed via that service and that "we cannot do anything."