來自住宿之回應: Dear Dawenci,Thank you so much for your kind words ! We’re delighted to hear that you had such a pleasant stay at Victoria Xiengthong Palace. It’s wonderful to know that you enjoyed our comfortable rooms, the atmosphere of the hotel, and our delicious dining options. We're also thrilled that our location made your visit to Luang Prabang even more enjoyable.We can't wait to welcome you back on your next trip to Luang Prabang! If there’s anything we can do to make your next stay even more special, please don’t hesitate to let us know.Warm regards,Nguyen Hoang TriResident Manager, Victoria Xiengthong Palace
Tiffanyjiajia
宮殿雙人房 禁煙
入住日期 2024年8月
家庭旅遊
4則評價
4.8/5
優秀
發佈於 2024年9月18日
第一天到酒店時,前台帥哥看我抱着睡着的小朋友,快速幫我們辦理了入住,還幫我們提行李送我們到房間。可能因為訂了4晚,房間提前做了很温馨的佈置~
酒店曾經是老撾皇室度假的酒店,酒店位置很好,隔一條馬路就是Me Kong River,路邊有個咖啡店,咖啡很好喝~距離佈施的街道也很近,從靠前台這邊門出發,步行一個路口就能到達~網友推薦的good people good food good price,就在從靠酒店前台這邊門出門,右轉步行五分鐘就能到,餐館環境一般,但是價格和味道真不錯,有很多學生也去那吃飯~
酒店住客可以免費借自行車,取車之前工作人員還會幫你認真檢查車況~每棟樓都放置了水桶(圖3),可以自己接飲用水,門廳放了可以沖腳沖鞋的水罐(圖4)。
遇到的前台工作人員都很好,兩個帥哥和一個戴眼鏡的姐姐幫了我們很多。Thanks for all your patience and help. Best wishes.
6/10
來自住宿之回應: Dear Tiffanyjiajia,Thank you for sharing such a wonderful and detailed review of your stay at Victoria Xiengthong Palace hotel! We’re thrilled to hear that our team provided you with a warm welcome and attentive service, especially with your little one in tow.It’s great to know you enjoyed our beautiful location by the Mekong River and found the nearby coffee shop and dining options to be delightful. We love that you took advantage of our complimentary bicycles and appreciated the amenities we've set up for our guests.Your kind words about our staff mean a lot to us, and we will ensure to pass along your thanks to everyone you mentioned. It was our pleasure to assist you during your stay.We look forward to welcoming you back for another memorable experience in the future. Best wishes to you and your family!Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
來自住宿之回應: Dear Valued Guest,Thank you for your lovely review. We're delighted that you enjoyed the complimentary room upgrade and our delicious breakfast each morning. It’s great to hear that you appreciated the peaceful atmosphere and the Alms Giving ceremony right at our doorstep, a truly special and healing experience.We're thrilled that your stay was cost-effective and that our service met your expectations. We look forward to welcoming you back for another memorable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
訪客
宮殿雙人房 禁煙
入住日期 2024年12月
其他
12則評價
3.5/5
發佈於 2025年1月13日
設施老舊了一點,不過位置還是很棒的
來自住宿之回應: Dear Guest,Thank you for your feedback! We're glad you enjoyed our great location, as it truly offers a unique experience in Luang Prabang. While some of our facilities reflect the historical charm of the property, we strive to ensure a comfortable and memorable stay for all our guests. Your comments are valuable to us, and we appreciate your insights.We hope to welcome you back for another stay in the future!Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
來自住宿之回應: Dear Guest,Thank you very much for your kind review! I’m delighted that you enjoyed our riverside location, close proximity to Xiangtong Palace, and found our rooms, garden, and breakfast to your liking. It’s wonderful to know our team’s service made your stay feel even more special.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable experience at Victoria Xiengthong Palace!Warm regards,Nguyen Hoang TriResident Manager
來自住宿之回應: Dear Guest,Thank you for sharing your experience with us! I’m delighted to hear that you enjoyed our convenient location near the Mekong River and appreciated our service and breakfast. I’m sorry to learn about the network instability in your room, and I’ll make sure our team looks into this to improve connectivity for future guests.We’re grateful for your recommendation and look forward to welcoming you and your friends to Victoria Xiengthong Palace for an even better stay next time!Warm regards,Nguyen Hoang TriResident Manager
訪客
宮殿雙人房 禁煙
入住日期 2024年11月
與好友旅遊
11則評價
5.0/5
傑出
發佈於 2025年1月7日
很安靜的酒店,位置也好,早餐精緻
來自住宿之回應: Dear Guest,Thank you for your kind review! We’re so happy to hear that you enjoyed the peaceful atmosphere of our hotel, as well as our prime location and exquisite breakfast. It’s always a pleasure to know our guests have had a relaxing and enjoyable stay. We hope to welcome you back to Victoria Xiengthong Palace in the future!Nguyen Hoang TriResident Manager
來自住宿之回應: Dear Guest,Thank you for your feedback. We’re pleased you enjoyed our well-maintained facilities and the clean, green environment. We apologize for the lack of immediate assistance with your luggage and will work to improve this.Regarding the swimming pool, due to UNESCO regulations, pools are not allowed in the center of heritage areas. We appreciate your understanding and hope this didn’t detract from your overall experience.We look forward to welcoming you back in the future.Best regards,Nguyen Hoang TriResident Manager
來自住宿之回應: Dear Guest,Thank you for your kind words! We’re so pleased to hear that you found the hotel clean and tidy, and that our staff made a positive impression. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Victoria Xiengthong Palace in the future.Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
訪客
維多利亞套房
入住日期 2024年9月
與好友旅遊
2則評價
4.1/5
很好
發佈於 2024年10月29日
不錯的體驗
來自住宿之回應: Dear Guest,Thank you for your feedback! I’m glad to hear you had a nice experience with us at Victoria Xiengthong Palace. We hope to welcome you back soon for another enjoyable stay in Luang Prabang!Warm regards,Nguyen Hoang TriResident Manager
來自住宿之回應: Dear Guest, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our breakfast and found our staff friendly and helpful. We're also glad that our location made it convenient for you to visit Xiangtong Temple and see the alms in the morning.We appreciate your feedback regarding the room size and facilities. We will certainly look into this for future improvements. For a quieter stay, we recommend our garden-facing rooms, as you mentioned.We hope to welcome you back to Victoria Xiengthong Palace soon!Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
來自住宿之回應: Dear M Ankeeism,Thank you for sharing your delightful experience at Victoria Xiengthong Palace. We are thrilled to hear that you found our hotel beautiful and conveniently located.Your kind words about our front desk staff's caring service are greatly appreciated. We are glad that you enjoyed the ease of participating in the morning alms ceremony, as well as the delicious fried chicken for breakfast. It’s wonderful to know that your parents loved it too!Thank you once again for your lovely feedback. We look forward to welcoming you and your family back for another wonderful stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
來自住宿之回應: Dear Guest,Thank you for sharing your experience at Victoria Xiengthong Palace. We are thrilled to hear that you enjoyed your stay and found our location right on the Mekong River, our historic building, and our garden style to your liking.We are delighted that you were satisfied with the 5-star service and amenities provided during your 3-night stay. It's great to know that our airport pick-up service was convenient for you. As you mentioned, making a reservation in advance for this service ensures a smooth and hassle-free experience.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace