拉伯克凱悦嘉軒酒店(Hyatt Place Lubbock)

Everything was great, but I just felt this style of bathroom door would not work for us (frosted glass, did not close all the way, did not lock).

I was disappointed not to get adjoining rooms after calling 3 days before and the morning of. The rooms were given to a sports team that morning. Why? When it was in my notes!

Convenient location, clean, nice pool, bed was terrible, needed to be replaced due to being blown out on one side. Shower was pretty bad took several minutes to get hot water and shower heads were very clogged.

Right next to TTU. Room was clean and the bed was comfortable. Parking was almost full the first night but they patrol and tow away non guests so there are spaces.

This is a great hotel. Our unique complaint was that we ask for a room with a sofa bed, and the mattress on it was not comfortable at all, poor my daughter who slept there.

I had a car problem and could not go to Lubbock for my business meeting. Since I already virtually used my reservation for being absence, I thought I could get my Hyatt points for my valid reservation made through *******. Hyatt's Michael said I were not eligible because the reservation was made through *******. He was very uncooperative to offer assistance on the phone, it happened on Thursday at approximately 4pm CST. Unlike his other colleagues I had spoken with previously on the same day yesterday, and at previous stays at this location. I think Hyatt failed to train their staff on their customer service policy.

Overall, the stay was okay. No microwaves in the rooms. You have to go down to the lobby to use one … not good when you’re on the FOURTH FLOOR! No tissue in the room! I would not come back to this hotel.

Very clean hotel. Customer service is always good. Location is perfect for all things Lubbock!

The staff is friendly and helpful. The room was kept clean and the heater worked well during my stay.