Unfortunately, I recently made a reservation at Ratana International Lucknow and had a really bad experience. Amenities like WIFI that were promised to me when I made the hotel reservation through Make my trip. However, when we got there, upon cross checking we got to know that there is no wifi. In addition, I saw a number of incidents of rudeness from hotel employees, including the hotel ***ager and general ***ager. These encounters left me feeling incredibly let down, and I would not suggest this hotel to anybody. When we requested a refund, they advised us to contact Make My Trip. When Make My Trip did so to approve refund, they categorically denied that any wifi issues existed.
翻譯